Summary
Work History
Education
Skills
Timeline
Generic

Arieona Mesa

Eagle,MI

Summary

Dedicated Highly motivated and results-driven Amazon Operations professional with hands-on experience in training and development, quality assurance, and problem-solving. Proven ability to enhance operational efficiency, lead continuous improvement initiatives, and ensure high standards of performance in fast-paced environments. Seeking to leverage my diverse skill set and Amazon experience in a Process Assistant role to further optimize processes, lead cross-functional teams, and contribute to the overall success of the operations team.

Work History

Learning Ambassador Inbound & Problem Solve

Amazon
2024 - 2025
  • Trained and coached associates, including new hires, problem solve associates, and fellow Learning Ambassadors, in proper tool usage, safety standards, and operational best practices.
  • Delivered Safety School training classes for new hires, demonstrating correct use of PPE, safe handling of equipment, and reinforcing Amazon’s "Safety First" culture.
  • Filled in for absent Learning Ambassadors, maintaining seamless training operations across multiple departments and ensuring consistent associate support.
  • Partnered with Process Assistants and Area Managers to identify operational gaps, coach underperforming associates, and implement corrective action plans that increased overall team productivity.
  • Provided one-on-one and group coaching to problem solve associates from various departments, addressing technical questions, clarifying processes, and reinforcing adherence to Amazon’s standard work practices.
  • Trained new hires in the Inbound department on the standard of work, emphasizing rules, workplace conduct, and operational best practices to build a foundation of high performance and safety awareness.

Problem Solve PG

Amazon
2024 - 2025
  • Mentored fellow Problem Solve associates and other department team members by demonstrating correct usage of tools, safety protocols, and best practices.
  • Collaborated with leadership to analyze root causes of high-volume defects, recommended solutions, and successfully implemented new sorting and staging strategies (e.g., optimizing blue pallet systems, reducing backlog clutter).
  • Led efforts to maintain a clean and safe work area, including reorganizing pallet staging zones and marking off designated problem solve areas to improve flow.
  • Assisted in driving team engagement and morale by sharing improvement ideas, encouraging teamwork, and providing constructive feedback to peers.
  • Acted as a peer leader, coaching new and existing associates on standard operating procedures, safety guidelines, and problem solve tools, ensuring consistent performance and quality across shifts.
  • Led daily floor support by providing guidance to associates on prioritization of work, problem-solving techniques, and effective use of resources, contributing to overall process flow improvements.
  • Supported leadership by identifying root causes of defects, creating corrective action plans, and communicating these plans clearly to associates, driving a culture of continuous improvement.
  • Promoted teamwork by facilitating open communication, resolving conflicts, and encouraging collaboration across departments to achieve shared goals.
  • Recognized by area managers and PAs for stepping up to support leadership duties during peak periods and for assisting with floor coverage and task delegation.
  • Helped implement new process improvements, such as dedicated blue pallet areas and optimized backlog management strategies, resulting in reduced congestion and increased efficiency.
  • Provided ongoing feedback to associates, reinforcing positive performance and addressing areas for improvement to ensure alignment with Amazon’s quality and productivity standards.
  • Independently managed floor operations, including labor tracking, staffing associates on the board, and coordinating real-time labor adjustments to support the inbound flow and meet daily volume targets.
  • Performed thorough pile counts and defect audits, tracking problem solve pallets in all areas during each period of the shift to maintain visibility on backlog, prioritize workflow, and improve dock efficiency.
  • Created and delivered detailed end-of-shift hand-off notes, summarizing quality trends, defect resolutions, and any outstanding problem solve tasks for the incoming shift, ensuring seamless operational transitions.

Inbound Dock Quality PG

Amazon
2024 - 2025
  • Acted as a key point of contact for dock issues, communicating effectively with leadership, managers, and other departments to share problems encountered and solutions implemented, promoting transparency and alignment.
  • Ensured tools and equipment readiness, verifying that all associates had scanners, RF devices, and other necessary equipment to perform their duties safely and accurately.
  • Recognized for leadership, strong ownership of dock quality, and ability to maintain high performance even in fast-paced, high-volume periods.
  • Maintained inbound dock quality by actively monitoring and reducing defects, consistently keeping PID DPMO (Defects Per Million Opportunities) under 8,000 through vigilant inspection, timely intervention, and process adjustments.
  • Reported defects hourly and made major callouts to leadership and operators, enabling swift corrective actions and minimizing impact on flow and quality.
  • Detected boxes entering problem solve in real time, preventing defective inventory from progressing further into the facility and reducing rework.
  • Tracked volumes of boxes going to individual destinations, ensuring balanced distribution and preventing bottlenecks at specific sort points.
  • Reported any line stoppages immediately, facilitating quick troubleshooting and minimizing downtime.
  • Provided floor coverage by stepping in whenever associates had to step off, maintaining continuous workflow and supporting team productivity.
  • Organized and cleaned inbound lines by ensuring all boxes were removed from the floor and either staged properly on blue pallets or placed back on the line, promoting a safe and efficient work environment.
  • Strategically spaced out boxes on the lines to reduce defects caused by congestion or improper spacing, contributing to smoother processing and fewer errors.
  • Monitored box movement via Tunnel Insight cameras, reporting any side-by-side box defects or camera cleanliness issues that could impact quality detection.
  • Authored detailed maintenance tickets for any equipment malfunctions, such as PID failures or line issues, ensuring timely repairs and minimal operational disruptions.

Education

High School Diploma -

Portland High School
2022

Skills

  • Leadership & Team Development
  • Cross-departmental collaboration
  • Team training & coaching
  • Communication & leadership support
  • Project coordination
  • Associate Engagement & Motivation
  • Adaptability & Dependability
  • Process improvement & root cause analysis
  • Workflow Optimization & Organization
  • Time Management & Prioritization
  • Inventory management & accuracy
  • Problem-solving & troubleshooting

Timeline

Learning Ambassador Inbound & Problem Solve

Amazon
2024 - 2025

Problem Solve PG

Amazon
2024 - 2025

Inbound Dock Quality PG

Amazon
2024 - 2025

High School Diploma -

Portland High School

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Arieona Mesa