Shana McCutcheon
Morris,AL
Summary
Coordinated Stower, Inbound Problem Solver, Stow Learning Ambassador, and Quality Associate. with 9 months of experience at Amazon. Adept at staying focused after long hours of work and maintaining efficiency. Successful at fast visual inspections and guaranteeing quality assurance.
Courteous professional with substantial experience in healthcare industry. Skilled at monitoring client vitals, conducting light housekeeping and providing personal care. Communicative and responsive individual with over 20 years of experience.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Learning Ambassador/Stow/IB Problem Solve/Quality
Amazon
Bessemer, AL
09.2021 - Current
- Troubleshoot and resolve problems that an associate encounters with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products.
- Resolve issues in a timely manner. Use Excel to track problem solve issues efficiently and accurately.
- Mentoring and leading new team members on company procedures
- Maintained safety and efficiency to maximize overall productivity and increase stowing rates by.
- Maintained clean and organized workspaces to uphold safety standards.
- Reported problems and concerns to management.
- Conducted data review and followed standard practices to find solutions.
- Provided training to onboarding team members.
Paraprofessional Educator
Jefferson County Board Of Education
Center Point, AL
08.2019 - 08.2021
- Provided support to help students with special needs learn and grow.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Provided support during classes, group lessons and classroom activities.
Private Caregiver
Helping Hands
Rockmart, GA
10.2009 - 04.2016
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean, safe and well-organized patient environment.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Education
Bachelor of Science - Business Management
Southern New Hampshire University
Hooksett, NH 02.2022 - Current
Associate of Arts - Criminal Justice
Georgia Northwestern Technical College
Rome, GA 01.2014 - 08.2016
Skills
- Efficient and Detail-Oriented
- Team Collaboration
- Attention to Detail
- Problem Solving
- Decision Making
- Conflict Resolution Techniques
- Warehouse Operations
- Goals and Performance
- Quality Assessments
- Group Learning Mechanics
Timeline
Bachelor of Science - Business Management
Southern New Hampshire University
02.2022 - Current
Learning Ambassador/Stow/IB Problem Solve/Quality
Amazon
09.2021 - Current
Paraprofessional Educator
Jefferson County Board Of Education
08.2019 - 08.2021
Associate of Arts - Criminal Justice
Georgia Northwestern Technical College
01.2014 - 08.2016
Private Caregiver
Helping Hands
10.2009 - 04.2016
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