Monica Murphy
Pensacola,FL
Summary
Dynamic and friendly manager with a proven track record at all previous and current employers 15 years managerial experience, excelling in customer service and team leadership. I'm very easy to work with and love being part of a a well functioning team. I'm a quick study and a joy to work with!
Overview
2027
2027
years of professional experience
Work History
Manager
Grocery Advantage
Pensacola, FL
05.2022 - Current
- Supervised daily operations to ensure efficient store functionality and customer satisfaction.
- Trained and mentored staff for customer service and product knowledge to improve customer experience.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Ensure customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring quick and positive service.
- Resolved staff member conflicts, listening to concerns and finding appropriate middle ground.
Owner
Self Employed Cleaner
Pensacola, FL
08.2014 - Current
- In running my own cleaning business, I have to cover everything from scheduling to the actual labor. The restocking and knowledge of current inventory of cleaners and tools needed. The knowledge of knowing what chemicals are needed to clean certain jobs. And the ability to be flexible! Cleaning comes with an array of awesome and awful suprises!
Supervisor
Jani King Cleaning
Pensacola, FL
2010 - 01.2016
- Supervised four cleaning accounts a day.
- To part and supervised in daily operations to ensure high-quality cleaning standards.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Implemented inventory management to maintain adequate supply levels for cleaning contracts.
- Conducted regular inspections of facilities to ensure compliance with health and safety regulations.
Education
High School Diploma - General Diploma
Pensacola Junior College
Pensacola, FL05-2008
Skills
Customer service
Team leadership
Time management
Decision-making
Conflict resolution
Team management
Timeline
Manager
Grocery Advantage
05.2022 - Current
Owner
Self Employed Cleaner
08.2014 - Current
Supervisor
Jani King Cleaning
2010 - 01.2016
High School Diploma - General Diploma
Pensacola Junior College