Monica M West
Vancouver,WA
Summary
Experienced Flight Attendant prioritizing safety and delivering exceptional customer service. Polished and personable with outstanding interpersonal skills. Recognized for delivering excellent service with a friendly attitude.
Overview
5
5
years of professional experience
Work History
Lead Flight Attendant
Omni Air International Inc.
Seattle, Washington
08.2023 - Current
- Developed strategies to improve customer service levels on board flights.
- Prepared aircraft cabins for flight, including checking emergency equipment, stocking food and beverage items, and ensuring passenger comfort items are available.
- Inspected aircraft cabins before take off to ensure they met FAA requirements for cleanliness and proper functioning of equipment.
- Kept track of stock levels for supplies used onboard flights such as blankets, pillows, headsets, so that they could be replenished when needed.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Delivered customized menu and drink orders to satisfy passengers' preferences.
- Served beverages and food items, while offering passengers key information about available options during flights.
- Demonstrated exceptional customer service standards and ensured that passengers were comfortable during their flight.
- Managed the safety and security of passengers on board flights.
Manager
Northwest Liquid Gold Taproom
Vancouver, Washington
09.2019 - 07.2023
- Ensured compliance with all applicable laws, regulations, industry standards.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Planned and coordinated special events to boost customer numbers and profits.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Poured wine, beer and cocktails for patrons.
- Upsold customers from shelf to premium brands to help boost sales.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
Education
High School Diploma -
Evergreen High School
Vancouver, WA06-2001
Skills
- Resourceful
- Equipment Oversight
- Efficient
- FAA Regulations
- Schedule Management
- Emergency Situations Management
- Food and Beverage Service
- Food and beverage preparation
- Conflict Mediation
- Adult AED and CPR
- Safety awareness
- Menu Planning
- Strong leadership
Timeline
Lead Flight Attendant
Omni Air International Inc.
08.2023 - Current
Manager
Northwest Liquid Gold Taproom
09.2019 - 07.2023
High School Diploma -
Evergreen High School
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