Monica Nagle
Coon Valley,WI
Overview
3
3
years of professional experience
Work History
Bakery Team Supervisor
Zzip Stop
Westby, WI
09.2020 - 03.2024
- Monitored team members' progress, provided feedback and guidance as needed.
- Resolved conflicts between team members in a professional manner.
- Conducted weekly meetings to discuss progress on assigned tasks and identify areas for improvement.
- Created reports detailing the progress of each project and shared them with upper management.
- Encouraged collaboration among team members by organizing group activities outside of work hours.
- Identified potential problems or risks associated with projects before they occur.
- Analyzed customer feedback data to determine areas where improvements can be made.
- Managed customer service inquiries in a timely manner, ensuring satisfaction at all times.
- Assisted in hiring new employees by conducting interviews, providing recommendations.
- Updated job descriptions as needed based on changes in departmental requirements or roles.
- Sought out opportunities for cost savings without sacrificing quality or customer satisfaction.
- Trained employees on daily tasks and coached to improve performance.
- Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction.
- Held performance evaluation meetings to discuss key performance indicators and address areas needing improvement.
- Enforced procedures and policies for safety and quality services.
- Led team by answering questions and solving complex problems daily.
- Communicated with customers to assist and promote outstanding experiences.
- Led and managed employees in partnership with other company leaders.
- Coordinated, organized, and prioritized workloads for team members.
- Addressed operational issues and determined changes to drive improvements.
- Measured performance and directed operations to drive continuous improvements.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Completed daily quality assurance duties to provide feedback for improvements.
- Offered training and support to keep team members motivated and working toward objectives.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Implemented strategic plans to enhance team performance and productivity.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Motivated team members through recognition programs and performance-based incentives.
- Oversaw training and development programs to enhance team skills and knowledge.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Managed conflict resolution within the team to maintain a positive work environment.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Assessed market trends and competitor strategies to inform team direction and focus.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Conferred with management and subordinates to resolve problems or complaints.
- Identified needs of customers promptly and efficiently.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Recommended opportunities for growth and advancement to motivate employees.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Planned and developed new operation processes to innovate and stay competitive.
- Prepared operations data to produce comprehensive reports to management.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Communicated effectively with other departments to ensure that all projects are completed on time.
- Ensured compliance with company policies, procedures, and safety regulations.
- Conducted quality checks and accuracy audits.
- Minimized waste and applied lean methods to save money and reduce expenditures.
- Reviewed completed work to verify consistency, quality, and conformance.
Timeline
Bakery Team Supervisor
Zzip Stop
09.2020 - 03.2024