Monica Navarro
San Antonio,TX
Summary
Dependable and experienced candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens Pharmacy
San Antonio, TX
04.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions.
Designated Hitter
Walgreens
San Antonio, TX
01.2020 - Current
- Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
- Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
- Boosted employee morale by consistently demonstrating enthusiasm in daily tasks and interactions with colleagues.
- Maintained up-to-date knowledge of product offerings, enabling effective recommendations to customers based on their needs.
Customer Service Associate
Walgreens
San Antonio, TX
01.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Navarro Academy
San Antonio, TXAssociate of Arts - Psychology
San Antonio College
San Antonio, TXBachelor of Arts - Psychology
Ashford University
San Diego, CA10.2019
Skills
- Problem-solving skills
- Insurance Billing
- Medication Dispensing
- Team Collaboration
- Pharmacy and customer records management
- Interpreting and Processing Medication Orders
- Confidentiality and HIPAA
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Timeline
Certified Pharmacy Technician
Walgreens Pharmacy
04.2022 - Current
Designated Hitter
Walgreens
01.2020 - Current
Customer Service Associate
Walgreens
01.2018 - Current
High School Diploma -
Navarro Academy
Associate of Arts - Psychology
San Antonio College
Bachelor of Arts - Psychology
Ashford University