Monica Nieves
Orlando ,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ASSOCIATE
GOODWILL INDUSTRIES
04.2021 - 10.2022
- Managed customer relations and customer service through daily communication and interaction.
- Worked varied hours, days, nights and weekends as business needs dictate.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
ASSOCIATE
OFFICE DEPOT/OFFICEMAX
03.2020 - 04.2021
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
PROPERTY MANAGER
ADECCO STAFFING AGENCY
06.2015 - 03.2020
- Responsible for clerical, receptionist, data entry, and other routine administrative duties
- Greet and assist all visitors
- Collect and accurately posts all rents
- Receive calls and organize work orders
- Show units at the beginning of each business day
- Participated in completing re-certification process and renewing of lease.
SECURITY OFFICER
KING SECURITY/BRANTLEY CORPORATION
Orlando, FL
01.2013 - 06.2015
- (ON CALL) (EVENTS/STADIUMS, Secure post assigned at various entrances
- Manually checked bags for prohibited items
- Applied handheld device and walk-through metal detector
- Direct patrons and/or crowd control
- 407-459-2224 nblanca67@yahoo.com
- Deliver exceptional customer experiences
- Build relationships with clients
- Create organized workflows & complete checklists
- Execute & accomplish daily operations
- Encourage & support team effort.
Education
Marketing
Orange Technical College
Orlando, FLSkills
- Issue and Complaint Resolution
- Understanding Customer Needs
- Expert in time management
- POS System Operations
- Order Processing
- Security Practices
- Stocking and Receiving
- Teamwork and Collaboration
- Excellent Written and Verbal Communication
- Store Opening and Closing
- Safety and Cleanliness Standards
- Locating Merchandise
Certification
Photography Specialist Certificate
ORANGE TECHNICAL COLLEGE
Orlando, Fl
Marketing Management & Entrepreneurial Principles (600 HRS)
ORANGE TECHNICAL COLLEGE
Orlando, Fl
Photography
Acquired an Photography Specialist Certificate at Orange Technical College.
Presently an amateur Photographer, but aspiring for more .
Languages
Spanish
Native or Bilingual
Timeline
ASSOCIATE
GOODWILL INDUSTRIES
04.2021 - 10.2022
ASSOCIATE
OFFICE DEPOT/OFFICEMAX
03.2020 - 04.2021
PROPERTY MANAGER
ADECCO STAFFING AGENCY
06.2015 - 03.2020
SECURITY OFFICER
KING SECURITY/BRANTLEY CORPORATION
01.2013 - 06.2015
Marketing
Orange Technical College
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