Andrew Dodd
Sunderland,MD
Summary
Fast learner that has worked many jobs and always wants to try something new. Determined to work. Has experience with customer service and communicates well. Also has sales experience. Works well with a team. Also works well individually. Good at staying on task. Has worked at Timewise Exxon, Waffle House, and Whataburger. Special skills: Animal handling and Technology skills.
Overview
4
4
years of professional experience
Work History
Associate
PetSmart
Houston, TX
11.2022 - 05.2025
- Assisted customers in selecting pet products and services.
- Maintained inventory levels and organized merchandise displays.
- Collaborated with team members to ensure a positive shopping experience.
- Processed transactions accurately at the cash register.
- Resolved customer inquiries and complaints effectively and professionally.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Performed cash register functions accurately and efficiently.
- Ensured compliance with company safety regulations at all times while on the job.
- Operated equipment such as scanners and scales correctly during checkout process.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Cashier
Timewise Exxon
Houston, TX
04.2022 - 10.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Discounted purchases by scanning and redeeming coupons.
Salesperson
Waffle House Restaurant
Houston, TX
08.2021 - 03.2022
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Monitored customer order process and addressed customer issues.
- Gathered information from clients to create solutions that achieved business needs and desires.
Associate
Whataburger
Montgomery, TX
11.2020 - 07.2021
- Built and maintained relationships with peers and upper management to drive team success.
- Identified support issues and initiated appropriate action to resolve problems.
- Answered customer questions and provided store information.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Arranged and stocked new merchandise following placement directions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Education
High School Diploma -
Montgomery High School
Montgomery, TX06.2020
Skills
- Customer Service
- POS Systems
- Cash Handling
- Cash Register Operations
- Cooperative Attitude
- Honest and Ethical
- Cash Management
- Flexible Schedule
- Issue Resolution
- Customer Assistance
- Work Task Prioritization
- Customer Transactions
- Employee Training
- Problem Solving
- Feedback Acceptance
- Complaint Resolution
- Detail-Oriented
- Reliable and Responsible
Timeline
Associate
PetSmart
11.2022 - 05.2025
Cashier
Timewise Exxon
04.2022 - 10.2022
Salesperson
Waffle House Restaurant
08.2021 - 03.2022
Associate
Whataburger
11.2020 - 07.2021
High School Diploma -
Montgomery High School