Monica Oliver
Opa-locka,United States
Summary
Dynamic professional with extensive experience at Morgan and Morgan, excelling in office administration and customer service. Proven ability to streamline workflows and enhance communication across departments. Skilled in document preparation and adept at managing sensitive information, ensuring confidentiality while fostering a collaborative environment. Strong organizational skills drive efficiency and effectiveness in all tasks.
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Presuit Secretary
Morgan and Morgan
Miami, FL
08.2024 - Current
- Managed scheduling and calendar coordination for multiple executives.
- Facilitated communication between departments to streamline workflow.
- Organized and maintained physical and digital filing systems for efficiency.
- Prepared meeting agendas and took detailed minutes for record-keeping.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Substitute Teacher
Kelly Educational Services
Miami, FL
11.2023 - 06.2024
- Implemented lesson plans to ensure effective classroom management and student engagement.
- Adapted instructional materials to meet diverse learning needs of students.
- Assisted in maintaining a positive and respectful classroom environment.
- Collaborated with permanent teachers to support curriculum delivery and student assessments.
Intern
Miami State Attorney Office
Miami, FL
08.2019 - 03.2020
- Managed scheduling and calendar coordination for multiple executives.
- Facilitated communication between departments to streamline workflow.
- Organized and maintained physical and digital filing systems for efficiency.
- Prepared meeting agendas and took detailed minutes for record-keeping.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
After School Counselor
The Resource Room
Miami, FL
01.2023 - 07.2023
- Supervised and engaged children in structured after-school activities.
- Assisted in creating lesson plans that facilitated learning and development.
- Implemented behavior management strategies to promote positive interactions.
- Communicated effectively with parents regarding children's progress and concerns.
- Organized recreational activities that encouraged teamwork and social skills.
- Collaborated with staff to maintain a safe and supportive environment.
- Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
After School Counselor
School District of West Palm Beach
Boca Raton, FL
08.2022 - 01.2023
- Adapted activities to meet diverse needs of children, ensuring inclusivity.
- Monitored safety protocols during playtime, enhancing overall child welfare.
- Maintained accurate records on student attendance, performance, and behavioral issues for review by program administrators.
- Built productive, lasting connections with individual students.
Sales Associate
Florida Atlantic University Book Store
Boca Raton, FL
08.2021 - 04.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring stock accuracy and availability of best-selling items.
- Operated point-of-sale system efficiently for processing transactions and handling returns.
- Collaborated with team members to maintain store organization and visual merchandising standards.
Education
Bachelor of Arts - Criminal Justice
Florida Atlantic University
Boca Raton, FLHigh School Diploma - Legal Studies
Law Enforcement Officers Memorial High School
Miami, FL06.2020
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- File management
- Document preparation
- Schedule management
- Multi-line phone systems
- Report writing
Certification
Accredited Legal Professional
Timeline
Presuit Secretary
Morgan and Morgan
08.2024 - Current
Substitute Teacher
Kelly Educational Services
11.2023 - 06.2024
After School Counselor
The Resource Room
01.2023 - 07.2023
After School Counselor
School District of West Palm Beach
08.2022 - 01.2023
Sales Associate
Florida Atlantic University Book Store
08.2021 - 04.2022
Intern
Miami State Attorney Office
08.2019 - 03.2020
Bachelor of Arts - Criminal Justice
Florida Atlantic University
High School Diploma - Legal Studies
Law Enforcement Officers Memorial High School