Monica Ordaz
Chula Vista,CA
Summary
Dynamic and results-oriented professional with a proven track record at Target, where I enhanced customer satisfaction and achieved sales goals through exceptional service and upselling. Skilled in POS system proficiency and demonstrating patience and empathy, I excel in fast-paced environments, consistently meeting or exceeding performance metrics. My background also includes expertise in payment processing and a commitment to professionalism and courtesy.
Overview
5
5
years of professional experience
Work History
Checkout Advocate
Target
Chula Vista, CA
11.2023 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Collaborated with team members to maintain a clean and organized checkout area.
- Contributed to achieving store sales goals by upselling additional products during checkout process.
- Updated product displays near registers, showcasing promotional items and seasonal merchandise effectively.
- Provided information on store promotions and discounts, increasing sales of featured products.
- Adhered to company guidelines regarding payment processing, securing sensitive information from potential theft or fraud risks.
- Mentored new employees on checkout procedures and best practices for effective customer interactions.
- Resolved customer complaints diplomatically, ensuring all parties were satisfied with the outcome.
- Handled returns and exchanges in a professional manner, adhering to store policies.
- Assisted customers with bagging items, displaying excellent customer service skills.
- Maintained accuracy in cash handling, ensuring proper change was provided to customers.
- Crosstrained in multiple departments to provide backup assistance when needed.
- Streamlined checkout procedures for quicker transaction times and reduced wait periods.
- Utilized point-of-sale system proficiently for smooth transactions and accurate record-keeping purposes.
- Consistently met or exceeded performance metrics related to transaction speed and accuracy rates while maintaining a friendly demeanor towards customers
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided help in resolving complex problems.
Online Travel Agent
Self Employed Web
Chula Vista, CA
02.2022 - Current
- Increased repeat business through exceptional customer service and follow-up communications.
- Enhanced customer satisfaction by providing personalized travel recommendations and booking services.
- Ensured client satisfaction by proactively addressing any potential issues before they arose during their travels.
- Optimized online presence through regular updates of website content, blog posts, and social media channels promoting agency services and special offers.
- Participated in ongoing professional development opportunities related to the travel industry, enhancing expertise in the field.
- Contributed towards positive workplace culture by participating in team-building activities and supporting colleagues.
- Conducted thorough research on destination offerings to provide well-informed guidance for travelers'' needs and interests.
- Collaborated with team members to design unique travel packages tailored to individual preferences.
- Resolved client issues promptly and professionally, maintaining high levels of customer satisfaction.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Updated and maintained customer databases to increase customer retention.
- Developed promotional materials for travel packages to market hot destinations.
Personal Shopper
Instacart Shoppers
San Diego, CA
06.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Courier
Amazon Flex
San Diego, CA
06.2020 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Utilized GPS navigation systems to navigate faster routes.
- Contacted customers to confirm delivery details and locations.
- Verified package information to check for accuracy and completeness.
Delivery Driver
GrubHub
Chula Vista, CA
03.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Education
No - Psychology
Southwestern College
Chula Vista, CASkills
- Patience and Empathy
- Reliability and punctuality
- Professionalism and Courtesy
- Cash handling expertise
- POS System proficiency
- Customer Service
- Flexible Schedule
- Data Entry
- Payment Processing
- Basic accounting
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
- Customer Assistance
- Problem-solving abilities
- Multitasking
- Customer service excellence
- Decision-Making
- Cash Handling
- Cooperative Attitude
- Order Taking
- Training and mentoring
- Team building
- Cash Register Operation
- Self Motivation
Languages
Spanish
Native or Bilingual
Timeline
Checkout Advocate
Target
11.2023 - Current
Online Travel Agent
Self Employed Web
02.2022 - Current
Personal Shopper
Instacart Shoppers
06.2021 - Current
Courier
Amazon Flex
06.2020 - Current
Delivery Driver
GrubHub
03.2020 - Current
No - Psychology
Southwestern College