Monica Ornelas Briano
Lamesa
Summary
I am a very curious George, that is always willing to learn something new and take on challenges that will help improve myself for the better.
Will always try to use problem solving skills when possible and efficient
Overview
13
13
years of professional experience
Work History
Title Clerk
Permian Ford
Hobbs
09.2024 - Current
- Process vehicle titles and registrations efficiently for customer satisfaction.
- Verify and maintain accurate records of all transactions and documentation.
- Coordinate with the DMV to ensure compliance with state regulations.
- Assist customers with title inquiries and provide clear information.
- Prepare paperwork for vehicle sales and trade-ins accurately.
- Collaborate with sales teams to resolve title-related issues promptly.
- Processed applications for new titles, transfers and duplicate titles.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Performed data entry of vehicle information into system for registration purposes.
- Assisted customers with questions about the titling process or fees associated with it.
- Handled payments from customers for taxes, registration fees.
- Verified accuracy of title documents for completeness and correctness.
- Notified supervisor of possible delays and issues.
- Maintained records of all transactions in a computer database.
- Entered lien information into the system when applicable.
Front Desk Receptionist
Permian Ford
Hobbs
12.2023 - Current
- Greeted visitors and ensured a welcoming atmosphere at the reception area.
- Managed incoming calls and directed them to appropriate departments efficiently.
- Collaborated with team members to improve front desk operations and workflow.
- Managed office supplies and ensured reception area remained organized and tidy.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Processed cash transactions accurately and efficiently in a high-volume environment.
- Assisted customers with inquiries and resolved payment-related issues promptly.
Assistant Manager
Specialty Retailers Inc
Lamesa
12.2018 - 10.2020
- Help out our store manager. Perform store duties such as open the store in the morning & count money in the safe & make sure it was in order.
- Do bank runs.
- Make sure store associates were doing their job & attending customers & their needs.
- Strong engagement with customers by greeting & assisting them.
- Receive pallets of merchandise from truck.
- Organize merchandise in correct order & set into shelves and or clothes racks.
- End of the shift when store would close make sure everything was in order such as sales floor being clean, clothes in correct order & make sure safe was closed with all counted money.
- Count registers.
- Make sure doors were locked.
- Assisted team in managing daily store operations and customer service standards.
- Trained new employees on company policies and retail best practices.
- Implemented visual merchandising strategies to enhance product presentation.
- Facilitated communication between management and staff to resolve issues promptly.
- Monitored compliance with health and safety regulations throughout the store environment.
Supervisor
Specialty Retailers Inc
Lamesa
10.2018 - 12.2018
- Supervise store associates make sure they were doing their job.
- Attend to customers with strong engagement.
- Greet & attend customers.
- Check out customers.
- Make sure sales floor was in order & able to shop through.
- Receive pallets of merchandise from truck.
- Organize merchandise onto shelves and or clothes racks.
- Clean corresponded area at the end of shift.
- Supervised daily operations and staff performance in a dynamic retail environment.
- Trained new employees on customer service standards and product knowledge.
- Managed inventory levels and coordinated stock replenishment processes effectively.
- Ensured compliance with company policies and procedures during store operations.
- Resolved customer inquiries and complaints to enhance shopping experiences.
- Conducted regular team meetings to communicate goals and expectations clearly.
Sales associate
Specialty Retailers Inc
Lamesa
08.2018 - 10.2018
- Strong engagement with customers.
- Make sure clothes was in proper order & satisfy customers needs as well.
- Greet & assist customers.
- Check out customers when they were done shopping.
- Organize new merchandise onto shelves and or clothes racks.
- Clean up corresponded area at the end of shift.
Waitress
Taqueria Jalisco
Lamesa
10.2012 - 08.2018
- Strong engagement with people, greeting & showing them to their seats.
- Answer any questions customers had.
- Wait on tables.
- Take customers drink & food orders.
- Make sure customers were satisfied with my service.
- Train new employees, & teaching new strategies.
- Clean corresponded area at the end of shift.
- Provided exceptional customer service in a fast-paced dining environment.
- Took accurate food and drink orders for diverse clientele.
- Delivered meals promptly to ensure customer satisfaction.
- Maintained cleanliness and organization of dining area and tables.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Handled cash and processed transactions efficiently and accurately.
- Assisted in training new waitstaff on service procedures and standards.
- Addressed customer inquiries and resolved issues effectively and professionally.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
Diploma -
Lamesa High School
LamesaHad some college - business accounting
Howard community college
LamesaSkills
- Great communicator
- Bilingual
- Fast learner
- Enthusiastic
- Curious
References
Available on request.
Languages
- English
- Spanish
- English
Timeline
Title Clerk
Permian Ford
09.2024 - Current
Front Desk Receptionist
Permian Ford
12.2023 - Current
Assistant Manager
Specialty Retailers Inc
12.2018 - 10.2020
Supervisor
Specialty Retailers Inc
10.2018 - 12.2018
Sales associate
Specialty Retailers Inc
08.2018 - 10.2018
Waitress
Taqueria Jalisco
10.2012 - 08.2018
Diploma -
Lamesa High School
Had some college - business accounting
Howard community college