Monica Orta

• Educates patients in all aspects of treatment; addiction education, steps to recovery, stages of change, coping skills, critical thinking skills, communication, anger management, relapse prevention strategies and harm-reduction strategies.

• Develop and implement treatment plans tailored to clients' specific needs.

• Facilitated group-counseling sessions, including psycho-educational and process groups, to support client recovery.

• Ensure all assigned clinical files are properly maintained, well-documented, and meeting licensing requirements, agency standards, and submission for review; utilization of electronic health records.

• Screening, Intake, and Evaluations are completed for newly assigned clients within required timeframe.

• Monitor client progress, adjusting interventions to enhance therapeutic outcomes.

• Provide individual and group counseling to assigned caseload per Department of Corrections.

• Provided crisis intervention during instances of client relapse or behavioral concerns.

• Compose and maintain an atmosphere of dignity and respect for clients reintegrating back into the community.

• Maintained open communication while establishing professional and healthy boundaries with clients, adhering to agency and state policies.

• Provide individual counseling to assigned caseload in accordance with agency and licensing requirements and complete thorough documentation of clients' progress, completed in the electronic health record.
• Educates patients in all aspects of treatment, corresponding health issues, and steps to recovery.
• Ensure individualized treatment is designed for each client and updated quarterly.
• Facilitate assigned group-counseling sessions, psycho-educational and process groups, and submit progress notes within twenty-four hours.
• Monitor client behavior and provide crisis intervention as needed.
• Informed relevant parties about clients' behavior and progress.
• Acts as a liaison between referral sources and the clients and ensures proper documentation is provided as required and follow-up accordingly to promote individualized care.
• Conducted intake for newly assigned clients as scheduled, completing admission summaries and biopsychosocial assessments.
• Assessed client behavior and delivered crisis intervention.
• Fostered an atmosphere of dignity and respect for clients and co-workers, promoting a supportive environment.
• Advocated for clients by presenting caseload concerns in Treatment Team meetings, facilitating issue resolution.
• Work with patients to complete intake documents, discharges, and transfer paperwork to transferring clinics.
• Completes monthly peer reviews and supervisions.

• Develop and update treatment plans. Complete formal treatment plan reviews as indicated and involve individuals served in this process.
• Conducted patient intake interviews to gather medical information, psychiatric history, and complete biopsychosocial assessments, including trauma assessments and safety plans for at-risk individuals.
• Assess and monitor for risk, symptoms of trauma, and indications of abuse, neglect and/or abandonment and use appropriate reporting mechanisms.
• Investigate and report issues relating to patient care and conditions which might hinder patient well-being.
• Educated individuals, families, and caregivers on managing mental illness to enhance independence and improve quality of life.
• Monitor and document progress or lack of progress for the individual served, obtain consents and releases of information when indicated.
• Monitored medications for effectiveness and side effects, and facilitated case and family conferences.
• Build strong and trusting rapport with clients and their loved ones.
• Built strong, trusting rapport with clients and their loved ones to foster open communication and support.

• Modeled and coached team to prioritize customer satisfaction. Encouraged team to take initiative and resolve issues promptly.
• Efficiently address customer issues to ensure quick and successful resolutions. Share experiences with team to avoid similar situations in the future. Balance the needs of multiple customers simultaneously in a fast-paced retail environment.
• Connected with customers daily to identify needs, provide assistance, and gather feedback for operational improvements. Engaged customers with open-ended questions to assess immediate requirements.
• Offer constructive feedback and recognize employees. Build and maintain effective relationships with peers and upper management.
• Facilitated merchandise exchanges to enhance customer satisfaction. and returns merchandise for customers. Ensured proper management of store inventory to support operations. and order supplies and assist in pharmacy with prescription retail services.

• Provided constructive feedback and recognized employees, fostering effective relationships with peers and upper management.
• Managed customer exchanges and returns, maintained store inventory, ordered supplies, and assisted in pharmacy with prescription retail services.
• Led team in achieving operational excellence, ensuring adherence to quality and service standards.
• Developed training programs for new hires, enhancing employee performance and retention rates.