Monica Ramirez
Lehigh Acres
Summary
Dynamic Customer Service Specialist with Lee County Tax Collector, recognized for enhancing customer satisfaction through effective problem solving and empathetic communication. Proven ability to mentor peers and collaborate with the team, consistently exceeding performance metrics. Skilled in adapting to policy changes while delivering exceptional service and customer support.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Lee County Tax Collector
04.2022 - Current
- Delivered high quality customer support by resolving inquiries with empathy, patience and clear communication, consistently meeting or exceeding performance metrics.
- Anticipated customers needs by suggesting related service transactions based on customer requests improving service efficiency and customer satisfaction.
- Collaborated with my team members to enhance customer service experience and exceed team goals for our customers satisfaction.
- Maintained up to date knowledge of policy and procedural changes ensuring consistent compliance and accuracy.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Acted as a peer mentor for new employees by answering questions, walking through procedures and providing on the job training support.
- Exhibited high energy and professionalism when dealing with customers and team members.
Education
High School Diploma -
Miami Lakes Educational Center & Techical College
Miami Lakes, FLSkills
Customer Service Excellence
Communication & Soft Skills Development
Team Collaboration & Peer Mentoring
Problem Solving & Conflict Resolution
Adaptability & Time Management
Training & Onboarding Support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Specialist
Lee County Tax Collector
04.2022 - Current
High School Diploma -
Miami Lakes Educational Center & Techical College
Similar Profiles
Taneka PinkneyTaneka Pinkney
Agent Care Expert at Lee County Tax CollectorAgent Care Expert at Lee County Tax Collector
Robin HalekRobin Halek
Senior Customer Service Representative at Lee County Tax CollectorSenior Customer Service Representative at Lee County Tax Collector
THALIA LUGONESTHALIA LUGONES
Customer Service Representative at LEE COUNTY TAX COLLECTORCustomer Service Representative at LEE COUNTY TAX COLLECTOR
Karen DillonKaren Dillon
Director, Sr. Manager & Manager, Accounts Payable, at Child Development Schools, IncDirector, Sr. Manager & Manager, Accounts Payable, at Child Development Schools, Inc
Alexis Olvera-AcunaAlexis Olvera-Acuna
Express Technician at Tire ChoiceExpress Technician at Tire Choice