MONICA PADILLA
Miami
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Small Business Co-Owner
Quality Comfort Cooling LLC
01.2018 - Current
- Manage a small business office needs
- Manage all social media accounts
- Prepare and send estimates and invoices to potential and current customers
- Prepare and update profit and loss spreadsheets
- Verify employees' work hours and payment through the payroll system, issuing deductions and earnings
- Updating payroll records regularly
- Schedule bank payments
- Making sure clients receive their service in a timely manner
Loan Analyst
Dade County Federal Credit Union
01.2001 - 01.2010
- Underwrote and processed personal loans, visa credit cards and consumer auto loan applications through thorough analysis of all qualifying criteria including; income, credit, assets and collateral, while adhering to regulatory guidelines and internal policies and procedures
- Reviewed and analyzed loan applications and supporting documentation for underwriting decisions
- Worked with internal team members to process loan application requests while providing feedback
- Processed and verified employment and all required documentation, as required
Financial Service Rep
Dade County Federal Credit Union
01.2003 - 01.2005
- Provided quality customer service to members by cross-selling products and services that met members' financial needs
- Processed financial transactions and member inquiries
- Cross-sold credit union products and services to build member relationships
- Opened new accounts including but not limited to, savings, checking, CD's, IRA's, safety deposit boxes
- Conducted research on member inquiries and provided appropriate feedback in a timely and efficient manner
- Handled loan applications, including but not limited to accepting the loan application with all the required information, preparing the loan for underwriting and completing the funding process
Greeter
Dade County Federal Credit Union
01.2001 - 01.2003
- Provided information and assisted members entering the credit union branches
- Established rapport with members by greeting the member by name, and offering additional assistance
- Logging-in and directing member to appropriate personnel
- Monitored lobby and teller-line traffic to ensure that members are serviced in a timely and efficient manner, without excessive wait time
- Ensured that all marketing and merchandising materials were up-to-date and displayed in high traffic areas
Education
Mortgage Processing Certification Course - Mortgage
Miami Dade College
Miami, FL01.1996
High School -
Miami SouthRidge Senior High School
01.1994
Skills
- Client Assistance Services
- Financial Services Expertise
- Effective Written and Verbal English Skills
- Advanced Spanish Communication Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Small Business Co-Owner
Quality Comfort Cooling LLC
01.2018 - Current
Financial Service Rep
Dade County Federal Credit Union
01.2003 - 01.2005
Loan Analyst
Dade County Federal Credit Union
01.2001 - 01.2010
Greeter
Dade County Federal Credit Union
01.2001 - 01.2003
High School -
Miami SouthRidge Senior High School
Mortgage Processing Certification Course - Mortgage
Miami Dade College
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