Jessica Alcala Cordes
ARAMARK
San Antonio,TX
1
Language
1
Certification
23
years of professional experience
Work History
Small Business Co-Owner
2 Years 9 Months- Directed daily operations to optimize workflow and enhance customer service experience.
- Developed marketing strategies to increase brand visibility and drive sales growth.
- Managed inventory levels using point-of-sale systems to ensure product availability.
- Streamlined supply chain processes, reducing overhead costs while maintaining quality standards.
CASH ATTEND / AUDITOR
12 Years 6 Months- Prep money bags for events and distribute to retail and concession vendors with proper ID
- Pick- up during events to avoid too large amount of monies being held
- Count and pick-up final bags to verify accuracy of amount recorded per vendor
- Review and document any counterfeit monies
- Distribute bank along with the event deposit and balance vault
- Aramark is a global vending service.
Credit Verification Specialist
1 Year 5 Months- Conducted thorough verification of documents for compliance with regulatory standards.
- Collaborated with cross-functional teams to enhance data accuracy and integrity.
- Streamlined verification processes, reducing turnaround time for document assessments.
- Mentored junior staff on best practices in documentation and verification procedures.
Mortgage Customer Service Specialist
1 Year 8 Months- Verifies disputed information (trades).
- Data entry of responses from creditors.
- Updates supplemented information within 10 working days.
- Maintain 24-hour turn around time on all Rushes request
- Updated customer records
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and entry of data provided
- Tend to consumer / client complaint’s
- In regards to credit report and creditor
Mortgage Processor
1 Year 5 Months- Verifies disputed information (trades).
- Data entry of responses from creditors.
- Updates supplemented information within 10 working days.
- Maintain 24-hour turn around time on all Rushes request
- Updated customer records
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and entry of data provided
- Tend to consumer / client complaint’s
- In regards to credit report and creditor
Mortgage Processor
5 Months- Data entry on requested updates for loan officers. Front office processing credit reports for customers.
FRAUD INVESTIGATOR I
9 Months- Online Orders
- Payment Processing
- Investigate possible fraudulent activity through various reports and calls from credit holders
- Place holds on possible fraudulent gift card purchases
- Follow up with customers on Fraud cases
- Kohl's is a retail store, with great savings and has many locations nationwide.
CSR - Customer Service Representative
7 Months- Check in/out patients
- Verify insurance
- Schedule patients
- Take payments
- Daily reports
- Communicare is a full-service primary healthcare system serving in both Bexar County and Hays counties.
Quality Assurance Specialist
1 Year 9 Months- Monitor calls with high accuracy
- Schedule calibrations to maintain consistent quality monitoring
- Prepare daily reports
- Wells Fargo (NYSE: WFC) is a diversified financial services company providing banking, insurance, investments, mortgage and consumer finance services for more than 23 million customers through 10,000 stores, the Internet and other distribution channels across North America and internationally
LOSS MITIGATION LOAN SERVICING SPECIALIST
1 Year 4 Months- Communicated and coordinated with multiple Servicing departments informing the borrower of current status, options and next steps throughout the loss mitigation, loan modification, and foreclosure process
- Effectively Worked in a team environment to achieve team/volume goals and provided superior customer service
- Received the Shared Success Adherence Award, Quality Award and Customer Service Excellence Award
Loss Mitigation Specialist II
11 Months- Contributed to team that developed a new and successful Loss Mitigation Department
- Continue to exceed goals and job requirements
- Train new hires with the assurance of long lasting success
- Received the Shared Success Adherence Award, Quality Award and Customer Service Excellence Award
ASSISTANT OFFICE MANAGER
4 Years 10 Months- Preformed basic office duties
- Basic monthly accounting duties
- Sales
- Franko's Custom Cycles is a custom motorcycle shop specializing in custom builds from the ground up as well as a parts and repair facility for American Made motorcycles.
Office Assistant Manager
2 YearsEducation
Business Administration and Accounting (Associates)
DIPLOMA
Skills
Guest services
Windows
Office experience
Client interaction via phone calls
Clerical experience
General Office
Customer service
Scan
Copier
Filing
English
Balance Sheet Reconciliation
Cash handling
General Ledger Accounting
Math
Data entry
Bank Reconciliation
Time Management
Writing skills
Benefits Administration
Microsoft office
excel
10-key
outlook
Fraud
Administrative experience
Office management
Quality assurance
Record keeping
Data analysis skills
Accounts Receivable
Typing
Basic Math
Microsoft Office
General ledger reconciliation
Disbursement
Cash register
Cashiering
Excel
Spanish
CRM software
Scanning
Individual consumer customer service
Certification
- Driver's License
- July 2019 to July 2025
Languages
English/ Spanish - Fluent
Additional Information
- Authorized to work in the US for any employer
- Bilingual
Timeline
Credit Verification Specialist
Covius
10.2024 - 03.2026Read More
Small Business Co-Owner
The Booth Life LLC
10.2023 - CurrentRead More
Mortgage Customer Service Specialist
MFI
08.2020 - 04.2022Read More
Mortgage Processor
Sarma
06.2018 - 11.2019Read More
Mortgage Processor
SARMA
06.2018 - 11.2018Read More
CASH ATTEND / AUDITOR
ARAMARK
01.2014 - CurrentRead More
FRAUD INVESTIGATOR I
Kohl's - Credit Operations Center
09.2013 - 06.2014Read More
CSR - Customer Service Representative
CommuniCare Health Centers
09.2012 - 04.2013Read More
Quality Assurance Specialist
Wells Fargo home mortgage
07.2010 - 04.2012Read More
LOSS MITIGATION LOAN SERVICING SPECIALIST
Wells Fargo
03.2009 - 07.2010Read More
Loss Mitigation Specialist II
Wells Fargo
04.2008 - 03.2009Read More
Office Assistant Manager
FRANKO'S CUSTOM CYCLES
01.2005 - 01.2007Read More
ASSISTANT OFFICE MANAGER
FRANKO'S CUSTOM CYCLES
06.2003 - 04.2008Read More
HIGHLANDS HIGH SCHOOL
DIPLOMA
Read More
HALLMARK COLLEGE
Business Administration and Accounting (Associates)
Read More