Monica Paloma
West Des Moines,IA
Summary
Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Good in a fast-paced environment. Work well solo or with others. I take pride in my work and never leave anything unfinished. I enjoy learning new things every day.
Overview
19
19
years of professional experience
Work History
Dining Room Server
The Elite Lodge of Ashworth
West Des Moines, Iowa
05.2019 - 09.2024
- Cleared tables, refilled beverages, and reset table settings for new guests.
- Provided excellent customer service to ensure repeat business.
- Ensured that all dishes were prepared according to restaurant standards.
- Checked quality of food before serving it to customers.
- Bussed tables as needed throughout shifts.
- Responded promptly to customer inquiries or complaints regarding food or services rendered.
- Followed proper sanitation protocols when cleaning tables and chairs between guests.
- Developed strong and lasting resident relationships.
- Stocked server areas with supplies before, during and after shifts.
- Trained new employees to perform duties.
Dietary Aide
Fountain West
West Des Moines, Iowa
09.2007 - 10.2007
- Stocked supplies in dining areas as needed.
- Delivered meals to residents and patients in their rooms when requested.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Prepared and served meals according to dietary guidelines.
- Cleaned and sanitized kitchen equipment and surfaces.
- Provided assistance with meal setup, serving, and clean up as needed.
- Set up trays for patients upon request.
- Served specific meals to patients with special dietary needs.
Hostess
The Tavern Restaurant
West Des Moines, IA
09.2005 - 03.2006
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Assisted servers in bussing tables when needed during busy periods.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Built positive relationships with other front-of-house and kitchen staff.
Education
High School Diploma -
Walnut Creek Campus
West Des Moines, IA05-2008
Skills
- Food handling standards
- Cleaning and sanitization
- Guest service
- Service prioritization
- Supply Replenishment
- Customer Engagement
- Problem-solving capabilities
- Professional Appearance
- Conflict resolution abilities
- Team Player
- Attention to detail
- Reliable work ethic
- Good verbal and written skills
- Continuous Growth
- Flexible schedule
Timeline
Dining Room Server
The Elite Lodge of Ashworth
05.2019 - 09.2024
Dietary Aide
Fountain West
09.2007 - 10.2007
Hostess
The Tavern Restaurant
09.2005 - 03.2006
High School Diploma -
Walnut Creek Campus