Monica Patterson
Fort Wayne,IN
Summary
Proven Key Account Manager with a track record of amplifying account growth and retention at Verizon Wireless. Leveraged technical aptitude and solution-building prowess to exceed sales targets and cultivate enduring client relationships, embodying thought leadership in the SMB landscape.
Overview
1
1
year of professional experience
Work History
Associate Account Manager
Republic Waste Services
Realtor | Broker
Coldwell Banker - The Barnhart Group
Realtor | Broker
Trueblood Real Estate
Health Advertising Account Manager
Angie's List
Assistant Director of Admissions
Brown Mackie College
Certified Substitute Teacher
Fort Wayne Community Schools-Harrison Hill
08.2023 - Current
- Enhanced classroom engagement by incorporating interactive learning tools and group activities.
- Supported student success by providing personalized attention and targeted feedback on assignments.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, broadening students'' understanding of subject matter connections.
- Implemented differentiated instruction strategies to accommodate diverse learning styles and needs.
Small Medium Business (SMB) Account Manager
Verizon Wireless
08.2023 - 10.2023
- Drove small business results through the retail channel by partnering and mentoring Customer Service Representatives
- Grew customer base by acquiring accounts in the small business segment
- Achieved outbound sales prospecting and customer visits
- Serviced the needs of the existing customer base.
Education
Real Estate Broker's License -
Tucker School of Real Estate
01.2017
Bachelor of Arts in Anthropology -
Indiana University Purdue University
05.2006
Bachelor of Arts in Literature -
Indiana University Purdue University
05.2006
Skills
- Solution Building
- Account Forecasting
- Technical Aptitude
- Account Retention
- Key Account Management
- Account Growth
- Thought Leadership
- Sales Training
- Attaining Quotas
- Activity management
- Discussion Facilitation
- Lesson Plan Implementation
- Records Management
- Lesson Planning
- Behavior Modeling
- Relationship building and management
- Behavior Management
Professional Highlights
- Generated $1M in sales within first 12-months of employment.
- Succeeded in managing a portfolio of 300 clients; strategically promoted services to increase revenue.
- Surpassed monthly sales goals ranging from $50-60k for 17-consecutive months.
Timeline
Certified Substitute Teacher
Fort Wayne Community Schools-Harrison Hill
08.2023 - Current
Small Medium Business (SMB) Account Manager
Verizon Wireless
08.2023 - 10.2023
Associate Account Manager
Republic Waste Services
Realtor | Broker
Coldwell Banker - The Barnhart Group
Realtor | Broker
Trueblood Real Estate
Health Advertising Account Manager
Angie's List
Assistant Director of Admissions
Brown Mackie College
Real Estate Broker's License -
Tucker School of Real Estate
Bachelor of Arts in Anthropology -
Indiana University Purdue University
Bachelor of Arts in Literature -
Indiana University Purdue University
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