Tess Richey
Bartlesville
Summary
Results-driven Account Manager with direct experience at Republic Services, specializing in customer retention, contract renewals, and territory growth. Proven ability to increase account penetration through solution-based selling, pricing conversations, and proactive relationship management. Highly proficient in Salesforce for daily activity tracking, pipeline management, and documentation. Recognized for building long-term customer relationships and partnering cross-functionally with operations to deliver service excellence.
Overview
11
11
years of professional experience
Work History
Associate Account Manager
Republic Services
05.2025 - Current
- - Proactively manage and retain a portfolio of commercial and industrial customers within an assigned territory
- - Build and maintain long-term customer relationships to drive loyalty and retention
- - Increase customer penetration by selling the full suite of Republic Services waste and recycling solutions
- - Conduct contract re-signs and pricing discussions to extend customer relationships and improve profitability
- - Respond to cancellation requests in alignment with established escalation and retention policies
- - Communicate company pricing initiatives while minimizing customer credits and rate restrictions
- - Utilize Salesforce daily to document calls, meetings, proposals, and customer communications
- - Partner with operations and customer service teams to resolve service issues and ensure customer satisfaction
- - Regularly review account performance, retention metrics, and progress toward goals
- Managed client accounts, fostering strong relationships to enhance customer satisfaction.
- Developed strategic plans to optimize service delivery and operational efficiency.
- Analyzed account performance data, providing insights to drive strategic improvements.
Marketing & Construction Coordinator
SERVPRO of Bartlesville/Miami
09.2023 - Current
- - Educated clients and customers about brand benefits to drive sales
- - Conducted daily marketing calls to build and maintain professional relationships in sales territory
- - Participated in marketing events to increase brand awareness
- - Documented daily marketing calls and tracked lead activity using marketing software
- - Provided revenue updates and reports to management
- - Consistently exceeded sales territory goals to increase revenue
- - Collaborated with team members to strategize and implement marketing initiatives
- - Analyzed market trends and competitor activities to identify opportunities for growth
- - Developed and executed marketing campaigns to drive customer engagement and sales
- - Utilized data and analytics to optimize marketing strategies and improve ROI
Real Estate Agent
Chinowth & Cohen Realtors
02.2016 - 01.2024
- - Generated referrals to various real estate agents
- - Developed and maintained relationships with clients through networking, postcards, and cold calling
- - Maintained connections with clients to encourage repeat business and referrals
- - Delivered positive and effective sales presentations
- - Generated listings for sales and rental properties through cold calls and referrals
- - Guided clients from beginning to end of home buying process in choosing their dream property
- - Managed contracts, negotiations, and all aspects of sales to exceed customer expectations
- - Communicated with clients to understand property needs and preferences
- - Negotiated, facilitated, and managed real estate transactions
- - Utilized marketing strategies to attract potential clients and increase sales opportunities
- - Collaborated with team members to achieve sales goals
Data Entry Specialist
BNY Mellon
02.2022 - 09.2023
- - Actively managed database systems to proactively resolve issues and maintain server functionality
- - Implemented database designs and data models to ensure accuracy and efficiency
- - Identified and reported data entry errors to relevant departments for resolution
- - Maintained accurate records by reviewing and updating client correspondence files and database information
- - Collaborated with team members to ensure optimal quality levels and prevent critical errors
- - Utilized ClientLink to manage and track client relationships and input sales opportunities for pipeline
- - Attended internal and external meetings and training sessions to stay updated on industry trends and best practices
Ambler & Conatser
Paralegal
02.2015 - 12.2020
- Conducted legal research to support case preparation and documentation.
- Managed case files, maintaining organization and accessibility for legal teams.
- Conducted title searches and examined property records to ensure clear titles for clients.
- Drafted legal documents including contracts, agreements, and disclosures for real estate transactions.
- Assisted attorneys in preparing cases by organizing evidence and maintaining case files.
- Coordinated closings, facilitated communication between parties, and ensured compliance with regulations.
Education
Bachelor's Degree -
Northeastern State University
Tahlequah, OKSkills
- Account Management & Customer Retention
- B2B Sales & Solution-Based Selling
- Salesforce CRM & Reporting
- Contract Negotiation & Renewals
- Pricing & Cancellation Management
- Territory Development
- Cross-Functional Collaboration
- Strong Written & Verbal Communication
Timeline
Associate Account Manager
Republic Services
05.2025 - Current
Marketing & Construction Coordinator
SERVPRO of Bartlesville/Miami
09.2023 - Current
Data Entry Specialist
BNY Mellon
02.2022 - 09.2023
Real Estate Agent
Chinowth & Cohen Realtors
02.2016 - 01.2024
Ambler & Conatser
Paralegal
02.2015 - 12.2020
Bachelor's Degree -
Northeastern State University