MONICA PAULINA LUNA
San Antonio,TX
Summary
Results-driven IT professional with hands-on experience at Bexar County, excelling in system configuration and technical support. Successfully deployed and migrated systems, enhancing operational efficiency. Proven ability to manage service tickets and deliver exceptional customer support under pressure, ensuring minimal downtime and optimal performance across diverse environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Contractor – (Bexar County PCRP)
Insight Global
San Antonio, TX
04.2025 - Current
- Contracted by Bexar County via Insight Global to support the PC Replacement Program across multiple county departments.
- Deployed, configured, and replaced computer systems while ensuring data integrity and minimal downtime for end-users.
- Collaborated with county staff to migrate legacy systems to updated hardware and software environments.
- Assisted in maintaining inventory records and completing device lifecycle documentation for county IT compliance.
- Gained hands-on experience with enterprise imaging tools, system setup, and user support in a government IT environment.
Intern
Bexar County Information Technology
San Antonio, TX
06.2024 - 03.2025
- Ensured optimal performance and security for executive leadership's IT systems, including County Judge's Office.
- Handled over 200 service tickets, resolving after-hours issues promptly and effectively.
- Managed interactions with Windows 10, Windows 11, Active Directory, CXone, and government software.
- Maintained efficiency under pressure during high-peak periods, both remotely and in person.
- Invited to Northwest Vista recruiting event to engage with students on internship opportunities.
Student Advocate
Northwest Vista College
San Antonio, TX
11.2022 - 06.2024
- Led and executed social media campaigns, increasing engagement by 52% and following by 79.1%.
- Implemented weekly on-campus awareness presentations, reaching 1-100 students per session.
- Reviewed data on interventions and outreach strategies with team and managers monthly.
Education
Bachelor of Cybersecurity -
University of Texas At San Antonio
San Antonio, TX05-2026
Associate of Science And Technology -
Northwest Vista College
San Antonio, TX05-2025
Associate of Business Administration -
Northwest Vista College
San Antonio, TX05-2024
Skills
- Windows
- System configuration
- Technical support
- Hardware installation
- Helpdesk services
- Data analysis
- Customer support
Affiliations
- Magna cum laude honors, Northwest Vista College.
- Cybersecurity Club, Northwest Vista College.
- National Society of Leadership and Success, UTSA
- Career Action Program, UTS
Certification
- CompTIA ITF+ Certification.
- Python Certification (PCEP-30-02).
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
IT Contractor – (Bexar County PCRP)
Insight Global
04.2025 - Current
Intern
Bexar County Information Technology
06.2024 - 03.2025
Student Advocate
Northwest Vista College
11.2022 - 06.2024
Bachelor of Cybersecurity -
University of Texas At San Antonio
Associate of Science And Technology -
Northwest Vista College
Associate of Business Administration -
Northwest Vista College
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