Monica Pena
Phoenix,AZ
Summary
Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Behavioral Health Care Coordinator
Recovery Innovations International
Peoria, AZ
04.2024 - Current
- Provided guidance and support for patients transitioning back into the communit.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Provided crisis intervention services in emergency situations.
- Actively participated in team meetings to discuss caseloads, program goals and objectives.
- Maintained confidentiality and adhered to ethical standards in all interactions with patients and their families.
- Coordinated referrals to external agencies such as psychiatrists, psychologists or social workers when needed.
- Utilized electronic health records (EHR) to document patient interactions, treatment plans, and outcomes.
- Educated patients on available resources in the community such as support groups, housing programs and food pantries.
- Facilitated group therapy sessions focusing on coping strategies, stress management, and social skills development.
- Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
- Worked with cross-functional teams to achieve goals.
BHT Team Lead
Recovery Innovations International
Peoria, AZ
02.2022 - 04.2024
- Pre-screen referral packets.
- Complete telephone referral screenings with clients and case managers.
- Ensure all criteria are met in order to decline or approve the referral.
- Constantly updating census and referral spreadsheets for accuracy.
- Responding to emails and phone calls in a timely manner.
- Following HIPAA guidelines for patient privacy.
- EHR system
- Ensured compliance with company policies and procedures throughout the team.
- Maintained a positive working relationship with staff and management.
- Responding quickly to unpredictable situations.
- Adjusting to diverse patient needs.
- Remaining calm under pressure.
Behavioral Health Technician
Sonoran Behavioral Health II
Peoria, AZ
09.2021 - 02.2022
- Monitored patient safety in all areas of the facility.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Administered oral medications following physician's prescriptions and instructions.
- Maintaining strict residents' confidentiality.
- Reporting on each resident's progress and concerns.
- Organized daily activities such as arts and crafts, games, and music therapy that promote healthy coping skills.
- Carrying out individual treatment plans as requested by clinicians or medical professionals.
- Monitoring residents and recording observations.
Production Worker/Machine Operator/Material Handler
Plant Therapy Essential Oils
Twin Falls, ID
07.2020 - 09.2021
- Fill bottles from beginning to end.
- Fill essential oil blends and organic bottles of 10 ml roll-ons, 2.5 ml, 5 ml, 10 ml, 30 ml, and 100 ml.
- Change labels, Top Dot, Code, and Package.
- Operate different lines, Operator.
- Bring barrels out of the warehouse to be run for the day.
- Weigh the barrels and return them to the warehouse.
- Make sure to meet production numbers by the end of the day.
Medical Assistant Behavioral Technician
Community Bridges Inc.
Phoenix, AZ
09.2018 - 09.2019
- Enter client information into the computer, and maintain electronic and/or hard copy files.
- Front office / back clinical duties.
- Vitals, EKG, lab draws, injections, and rooming patients for different doctors.
- Properly use the system for tracking open and closed client records, per standard work procedures.
- Submitted documents and forms for completeness and accuracy.
- Ensured that all required documents are filed in the correct categories in medical and client records.
- Participate in Medical Records staff meetings.
- Provides services for patients detoxing or withdrawing from different substance abuses.
- Other duties, as assigned by the Medical Records Manager or leadership in the Standards and Compliance.
Billing/Final Mile Representative/OS&D Specialist
Schneider Trucking
Phoenix, AZ
10.2016 - 05.2018
- Collected information from bills of lading and manifest.
- Manage paperwork needed to dispatch drivers, assign drivers, trip number, tractor, trailer, origin, and destination.
- Identifying returned or incorrectly billed merchandise.
- Telephone, email, and other forms of communication present a quality-oriented image where every customer is treated in a consistent, courteous, and efficient manner.
- Identify problems, and proactively work to solve them.
- Meet and exceed the total service needs of our customers, along with taking steps to alleviate issues and improve service efficiency.
- Check orders for accuracy to ensure that all information provided is correct.
- Locate overages, shortages, and damaged freight.
- Responsible for maintaining a clean and organized OS&D area.
- Responsible for preparing all paperwork and the repackaging of all OS&D freight.
- Research and resolve OS&D freight issues.
- Maintain accurate records for reporting all OS&D freight on a daily/weekly basis.
- Accu Term, LTL Freight Manager, Lodeso/Simplex.
- Bill all LTL, Home Depot shipments.
Medical Assistant
Continuum Advanced Healthcare
Phoenix, AZ
07.2015 - 01.2016
- Front/Back Office Duties.
- Appointment Scheduler.
- Surgery Scheduler.
- Arranging hospital admissions and laboratory services.
- Responsible for clinical and administrative duties under the direct supervision of a physician.
- Responsible for vital signs, explaining treatment procedures to patients.
- Preparing patients for examinations.
- Sterilizing medical instruments.
- Dispensing medication.
- EKG's
- Injections
- Inventory
Financial Aid Director
D & L Academy Of Hair Design
Twin Falls, ID
10.2010 - 01.2014
- Data Entry.
- Helped students with financial aid applications face-to-face, over the phone, and online.
- Assisted coworkers with daily tasks.
- Process federal student loans and grants.
- Calculating refunds and repayments.
- Responsible for ensuring that the federal money disbursed to students is being used in accordance with federal regulations.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
- Monitored changes in federal, state or institutional regulations impacting student loan programs.
Legal Assistant
Williams Law Office
Twin Falls, Idaho
08.2007 - 10.2010
- Kept cases organized by establishing and organizing files, monitoring calendars, meeting deadlines, documenting actions, inputting information into the file database and case management software, and confirming case status with the attorney.
- Help develop cases by maintaining contact with the people involved in the case, scheduling depositions, preparing and forwarding summons and subpoenas, drafting complaints, preparing and filing discovery requests, preparing responses to opposing counsel, and generating status reports.
- Kept clients informed by maintaining contact and communicating case progress.
- Maintain case costs by verifying outstanding balances with attorneys, clients, and providers.
- Support case preparation by preparing case summaries and material for mediation conferences, preparing pleadings, monitoring, and obtaining discovery responses, and organizing material for a team case review.
- Enhances trial proceedings by organizing evidence, preparing exhibits, scheduling witnesses, ensuring that witnesses are ready when needed, and taking courtroom notes.
Education
Certificate - Medical Assistant With Phlebotomy
Arizona College
Glendale, AZ06-2016
GED -
College of Southern Idaho
Twin Falls, ID05-2005
Skills
- Substance abuse
- Suicide prevention
- Behavioral analysis
- Mental health assessment
- Interpersonal skills
- Observation and assessment
- Crisis Intervention
- Technical and administrative skills
- Ethical and cultural competence
- Problem-solving and adaptability
Languages
Spanish
Professional
Affiliations
Community Involvement, Personal Development Activities, Leadership and Organization, Creative and Therapeutic Activities and Soft Skills-Based Activities.
References
References available upon request.
Timeline
Behavioral Health Care Coordinator
Recovery Innovations International
04.2024 - Current
BHT Team Lead
Recovery Innovations International
02.2022 - 04.2024
Behavioral Health Technician
Sonoran Behavioral Health II
09.2021 - 02.2022
Production Worker/Machine Operator/Material Handler
Plant Therapy Essential Oils
07.2020 - 09.2021
Medical Assistant Behavioral Technician
Community Bridges Inc.
09.2018 - 09.2019
Billing/Final Mile Representative/OS&D Specialist
Schneider Trucking
10.2016 - 05.2018
Medical Assistant
Continuum Advanced Healthcare
07.2015 - 01.2016
Financial Aid Director
D & L Academy Of Hair Design
10.2010 - 01.2014
Legal Assistant
Williams Law Office
08.2007 - 10.2010
Certificate - Medical Assistant With Phlebotomy
Arizona College
GED -
College of Southern Idaho
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