Jesseica Lugo
Lebanon,PA
Summary
Knowledgeable and compassionate Behavioral Health Case Manager with extensive experience coordinating services in both inpatient and outpatient treatment settings. Adept at crisis response, collaborative problem-solving, and developing comprehensive treatment plans. Skilled in conducting thorough clinical assessments and utilizing appropriate treatment modalities and interventions to effectively meet the unique needs of individuals. Recognized as a collaborative team player, able to seamlessly coordinate care with other providers and establish strategic external partnerships that yield valuable resources and referrals.
Overview
7
7
years of professional experience
Work History
Behavioral Health Care Coordinator
Penn Medicine Lancaster General Hospital
06.2024 - Current
- Assists with initial triage and assessment, provides clinical oversight, facilitates the admissions process, and serves as a resource for internal and external services.
- Triages requests for service, providing prompt assistance to all requests, including patient behavioral management.
- Determines appropriate level of care based on the client's history, psychosocial history, clinical presentation, and funding situation.
- Maintains a knowledge base of insurance/managed care processes related to pre-certifications and authorizations,
Behavioral Health Coach
SSM Health
11.2023 - 05.2024
- Supported patients with medical and psychosocial needs in developing goals, self-management skills, and behaviors that impacted well-being and lifestyle changes.
- Conducted initial screening assessments, identifying gaps in care and barriers to facilitate member access to healthcare services and community resources.
- Coordinated and participated in interdisciplinary meetings with primary care team to facilitate coordination of services for patients.
- Performed motivational interviews with patients to positively impact care plan adherence and behavior changes.
Services Coordinator
United Disabilities Services
11.2019 - 11.2023
- Completed comprehensive needs assessment to develop a person-centered plan highlighting client goals, preferences, and strengths.
- Coordinated with community entities to deliver physical or behavioral care to clients, ensuring seamless transition between hospital and community.
- Assisted with prevention measures for clients with constant monitoring of physical, cognitive, and behavioral needs through phone calls, face-to-face visits, or interdisciplinary team meetings.
Assistant Program Director- Domiciliary Care Program
Community Services Group
11.2018 - 12.2019
- Interviewed and conducted needs assessments for potential clients residing at Wernersville State Hospital to assess for placement in community group home.
- Collaborated with multidisciplinary teams to develop comprehensive plans that address clients' unique goals while promoting overall well-being.
- Facilitated strong relationships with community partners, collaborating on initiatives to improve program reach and impact.
Supportive Services Supervisor
Lebanon County Christian Ministries
05.2017 - 11.2018
- .Conducted intake assessments and maintained records regarding clients' histories and progress
- Trained and hired case managers for shelter program and completed success plans monthly.
- Managed all administrative and counseling duties, including creating and implementing policies regarding operation of Fresh Start Emergency Shelter
- Collaborated with community agencies to generate and manage client resources.
Education
Master of Science - Counseling
Pennsylvania Western University
Edinboro, PA06.2026
Bachelor of Arts - Psychology
Nyack College
Nyack, NY06.2016
Skills
- Excellent interpersonal and analytical skills
- Strong written and verbal skills
- Community building strategist
- Crisis management and intervention
- Knowledge of medical and psychiatric terminology
- Program development and Management
- Motivational Interviewing and Coaching
- Crisis Intervention
- Substance Abuse Knowledge
Timeline
Behavioral Health Care Coordinator
Penn Medicine Lancaster General Hospital
06.2024 - Current
Behavioral Health Coach
SSM Health
11.2023 - 05.2024
Services Coordinator
United Disabilities Services
11.2019 - 11.2023
Assistant Program Director- Domiciliary Care Program
Community Services Group
11.2018 - 12.2019
Supportive Services Supervisor
Lebanon County Christian Ministries
05.2017 - 11.2018
Master of Science - Counseling
Pennsylvania Western University
Bachelor of Arts - Psychology
Nyack College
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