Monica Penaloza-Perez
Sanford
Summary
Dedicated and customer-oriented professional with a proven track record of delivering exceptional service across various industries. Experienced in providing outstanding customer support, optimizing operational efficiency, and fostering positive relationships. Seeking to leverage diverse skills and experiences in a dynamic environment to contribute effectively and continue personal and professional growth.
Overview
4
4
years of professional experience
Work History
Link Building Specialist
Second Eclipse Link Building Company
01.2023 - 12.2023
- Engaged in outreach activities to acquire backlinks for clients' websites, utilizing various strategies to increase website authority and visibility
- Conducted research to identify relevant websites and opportunities for link placement, maintaining a database of prospects and contacts
- Developed compelling outreach messages and communicated with website owners to secure link placements, fostering positive relationships and partnerships
Sales Associate/Barista
Target
11.2021 - 08.2022
- Greeted and assisted customers with inquiries, locating products, and making purchasing decisions
- Operated cash register and processed transactions accurately and efficiently
- Managed the Starbucks counter within Target, preparing and serving a variety of Starbucks beverages to customers
- Maintained neat and organized merchandise displays, replenishing stock and ensuring product availability
- Provided excellent customer service, resolving customer concerns, and ensuring a positive shopping experience.
- Maintained cleanliness and organization of the store, including beverage equipment, workstations, and seating areas
- Collaborated with team members to maintain operational efficiency and uphold Starbucks brand standards.
Customer Service Associate
Publix Supermarkets
08.2019 - 06.2021
- Greeted customers and provided assistance with locating products, answering questions, and resolving concerns
- Maintained cleanliness and organization of the store, including stocking shelves and ensuring displays were well-presented
- Demonstrated excellent communication skills and a positive attitude in interactions with customers and team members.
Education
High School Diploma -
Lake Mary High School
Lake Mary, FL05.2014
Skills
- Excellent customer service skills with a focus on building positive relationships and exceeding customer expectations
- Strong communication and interpersonal abilities, able to work effectively in a team environment
- Attention to detail and ability to multitask in a fast-paced setting
- Knowledge of POS systems and cash handling procedures
References
Available upon request
Timeline
Link Building Specialist
Second Eclipse Link Building Company
01.2023 - 12.2023
Sales Associate/Barista
Target
11.2021 - 08.2022
Customer Service Associate
Publix Supermarkets
08.2019 - 06.2021
High School Diploma -
Lake Mary High School
Similar Profiles
AGUESE VALENTINEAGUESE VALENTINE
Warehouse Supervisor at Uche Link and warehouse building MaterialsWarehouse Supervisor at Uche Link and warehouse building Materials
Louis LoPiccoloLouis LoPiccolo
Superintendent at Eclipse CompanySuperintendent at Eclipse Company
Makbool Bin-Buk MahamaMakbool Bin-Buk Mahama
Site Manager at Skill Link Company LimitedSite Manager at Skill Link Company Limited