Monica Pendergast
Commercial Real Estate Loan Closer & Servicing Specialist
Brookings,OR
Overview
21
21
years of professional experience
Work History
Loan Specialist
Brillient Corporation
Reston, VA
04.2020 - Current
- Process, close and administer customer requests related to a variety of loan servicing functions.
- Prepare duplication of benefits analysis for insurance checks presented for endorsement.
- Responsible for reviewing packages submitted by Loan Processors for various actions related to loan servicing and liquidation to verify adherence to SOP; issue approval, return for corrections, or deny requests, as appropriate.
- Suggest alternative solutions for difficult cases, based on knowledge and experience.
- Prepare training materials and conduct small group and one-on-one training sessions, as needed.
Commercial Loan Closing Manager
Slatt Capital (formerly Barry Slatt Mortgage)
Burlingame, CA
09.2004 - 07.2019
- Appointed construction loan expert, responsible for processing all stages of construction loans.
- Appointed CMBS expert, responsible for processing all CMBS loans.
- Responsible for processing all loan assumption and modification requests, including financial and property analysis, submission to lender and closing.
- Provided legal assistance / document interpretation to staff, as needed.
- Trained in-house insurance monitoring department and provided assistance, as needed.
- Assigned/re-assigned new loan files and delegated assignments to closing staff, as necessary to ensure balanced workload.
- Monitored pipeline to track status and adherence to deadlines.
- Reviewed mortgage documents for accuracy, which included loan documents, 3rd party reports, title reports and insurance forms.
- Recruited and developed employees for Closing and Servicing department.
- Cross-trained existing employees to maximize team agility and performance.
- Developed processes to streamline file progression through multiple departments during various stages.
- Developed and implemented departmental policies and procedures for loan closing and file storage requirements.
- Developed quality control measures and implemented policies to improve overall accuracy of information utilized for loan servicing.
Loan Processor I / Marketing Assistant
Affinity Bank
Foster City, CA
01.2002 - 08.2004
- Reviewed loan files for completeness, identified missing documentation and generated needs lists for applicants.
- Conducted thorough review of borrower & property financials, title, leases, appraisals, etc; prepared loan analysis with recommendation for approval for submission to underwriters and loan committee.
- Assisted Regional Loan Manager in meeting target loan production goals.
- Developed marketing campaign strategies and tracked success rates; created marketing materials highlighting current loan programs and circulated to target markets via email, mailers, and in person visits.
Operations Manager
Smart Money Financial Services
San Rafael, CA
01.2000 - 01.2002
- Managed all aspects of front office operations, including accounts payable/accounts receivable, payroll, commission payments, supplies; fielded incoming calls and greeted clients.
- Packaged residential mortgage loan files and submitted to various lenders; processed files and conducted routine follow-up.
Education
Paralegal / Legal Assistant
Blackstone Career Institute
Allentown, PAAdministration of Justice
College of San Mateo
San Mateo, CASkills
Proficient in 10-key
Problem-Solving
Self-Motivated
Attention to Detail
Analytical and Critical Thinking
MS Office
Written Communication
Training and Development
Timeline
Loan Specialist
Brillient Corporation
04.2020 - Current
Commercial Loan Closing Manager
Slatt Capital (formerly Barry Slatt Mortgage)
09.2004 - 07.2019
Loan Processor I / Marketing Assistant
Affinity Bank
01.2002 - 08.2004
Operations Manager
Smart Money Financial Services
01.2000 - 01.2002
Paralegal / Legal Assistant
Blackstone Career Institute
Administration of Justice
College of San Mateo