Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Monica Perez

Lakeside,AZ

Summary

Dynamic Intake Systems Engineer with a proven track record at Roto-fab, excelling in troubleshooting and user training. Strong teamwork and critical thinking skills enhance operational efficiency. Committed to delivering exceptional customer service, fostering positive interactions, and ensuring safety awareness in all tasks. Recognized for maintaining composure in high-pressure situations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Intake Systems Engineer

Roto-fab
Snowflake, AZ
07.2025 - Current
  • Collaborated with team members to troubleshoot software and hardware issues effectively.
  • Participated in user training sessions to enhance understanding of new systems and tools.

Customer Service Cashier

Lowes Home Improvment
Show Low, AZ
05.2025 - 07.2025
  • Participated in training sessions to improve product knowledge and service skills.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Cashier

Ross Dress for Less
Show Low, AZ
05.2023 - 09.2024
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Monitored promotional displays to ensure they were well-stocked and visually appealing.
  • Greeted customers entering store and responded promptly to customer needs.
  • Participated in training sessions to improve operational efficiency and service delivery skills.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

High School Diploma -

Northland Pioneer College
Show Low, AZ

Associate of Science - Fire Science

Northland Pioneer College
Show Low, AZ
05-2025

Skills

  • Strong teamwork and communication
  • Customer service
  • Safety Awareness
  • Critical thinking

Accomplishments

  • College credits in Woodshop
  • College credits in Graphic design

Certification

Fire science

Timeline

Intake Systems Engineer

Roto-fab
07.2025 - Current

Customer Service Cashier

Lowes Home Improvment
05.2025 - 07.2025

Cashier

Ross Dress for Less
05.2023 - 09.2024

High School Diploma -

Northland Pioneer College

Associate of Science - Fire Science

Northland Pioneer College
Monica Perez