Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Monica Peters

Houston,TX

Summary

Dedicated delivery professional with a strong focus on customer service, teamwork, and problem-solving. Proven ability to streamline processes and train team members, ensuring timely and efficient deliveries.

Overview

6
6
years of professional experience

Work History

Delivery Driver

Amazon
06.2024 - 01.2026
  • Navigated delivery routes efficiently, ensuring timely package arrival to customers.
  • Maintained accurate inventory records using Amazon's tracking systems.
  • Conducted vehicle inspections and performed basic maintenance to ensure safety standards.
  • Improved delivery processes by providing feedback on route optimization strategies.
  • Trained new drivers on company policies and best practices for customer service.
  • Resolved customer inquiries and issues promptly, enhancing overall satisfaction ratings.
  • Collaborated with team members to streamline loading and unloading procedures, reducing delays.

Customer Support Specialist

CVS Pharmacy
03.2022 - 02.2023
  • Resolved customer inquiries and issues through effective communication and problem-solving strategies.
  • Coordinated with pharmacy staff to ensure accurate prescription fulfillment and patient safety.
  • Streamlined customer support processes, enhancing response time and service efficiency.
  • Trained new team members on customer service protocols and system navigation.
  • Maintained detailed records of customer interactions to improve service quality and follow-up procedures.
  • Collaborated with management to develop training materials aimed at improving service standards.
  • Analyzed customer feedback to identify trends, driving improvements in support services.

Delivery Courier

Family Trucking
01.2020 - 03.2022
  • Delivered packages efficiently, ensuring timely arrival at designated locations.
  • Maintained accurate records of deliveries and customer interactions.
  • Operated delivery vehicles while adhering to safety protocols and traffic regulations.
  • Assisted in route planning to optimize delivery times and reduce fuel consumption.

Education

Associate of Science - Business Administration

Houston Community College
Houston, TX
05.2010

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration

Timeline

Delivery Driver

Amazon
06.2024 - 01.2026

Customer Support Specialist

CVS Pharmacy
03.2022 - 02.2023

Delivery Courier

Family Trucking
01.2020 - 03.2022

Associate of Science - Business Administration

Houston Community College
Monica Peters