Monica Pham
Seattle,WA
Summary
Results-driven Recruiting Manager offering 9 years in achieving positive hiring and sourcing results filling critical roles for the tech industry's top companies. Complex problem-solver effective at customizing recruitment strategies to meet different needs. Proficient in measuring success, documenting actions and reporting on progress in closing workforce gaps. Superior work ethic and excellent organizational abilities. Excellent team culture, leadership and program management abilities.
Overview
11
11
years of professional experience
Work History
Senior Recruiting Manager
Amazon
09.2019 - 01.2023
- Leader of software development engineer hiring for the fastest growing line of business at Amazon - Amazon Advertising (North America)
- Effectively managed requisition loads of 300+ SDE roles, and created effective partnerships and collaboration across 4 VP's and 15 Directors
- Lead a team of 25 technical sourcing recruiters
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures
- Developed and delivered multiple recruiting projects/programs within the DE&I
- Reduced process gaps while supervising employees to achieve optimal productivity
- Increased sourcing effectiveness through deep dive analysis and implementation of new sourcing strategies; highest performing sourcing team across all of Amazon
- Expertise with multiple recruiting ATS/CRM tools; LinkedIn Recruiter, SeekOut, Beeline, Beamery, A-List
- Hired and developed over 70 recruiters (204% growth), along with the promotion of 5 recruiters and 1 recruiting manager
- Improved On-site to Offer ratios by 15% (40% avg) and Offer to Accept ratios by 19% (73% avg) YoY
- Successfully exceeded net hiring demand by an avg. of 10% YoY
- Avg. 97% Manager Satisfaction Score across entire SDE recruiting
- Created multiple Advertising wide trainings for SDE profiling and incline analysis, promotion process, how to effectively create and manage a project, effective hiring manager partnerships
Technical Sourcing Recruiting Lead
Amazon
11.2018 - 09.2019
- Promoted to Technical Sourcing Lead, and kept technical sourcing responsibilities and continued to hit 100% Recruiter Productivity Metrics every quarter
- Trained and onboarded entire Boulder, CO office team of technical sourcing recruiters
- Direct mentor and leader of a squad of 5 technical sourcing recruiters, and lead weekly squad meetings to discuss pipeline, remove roadblocks provide ongoing training
- Ran quarterly sourcing sprint competitions across team to increase pipeline and report results to business
- Hosted consistent referral drives and lunch & learns across dedicated hiring teams
- Closed multiple candidates (FLC)
- Recommended recruiting systems and tools to maximize workflow productivity and enhance candidate and employee experience.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Technical Sourcing Recruiter
Amazon
01.2017 - 10.2018
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes
- Passively sourced and identified candidates for software development hiring teams using Hired, LinkedIn, Beamery, etc.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience
- Advertised job opportunities on social media platforms and job boards
- Top performer on team of 70+ technical sourcers
- Hit 100%+ Recruiter Productivity Metrics every quarter
- Pushed on average 80 assessments, 25 onsites, 10 inclined candidates, and 7 accepts per quarter
- Educate candidates on Advertising business and interview process
Technical Sourcing Recruiter
Microsoft
04.2016 - 12.2016
- Sourced, qualified, and guided candidates through full recruitment cycle for Associate Consultants, Technical Account Managers, Premier Field Engineers, Project Managers, Support Engineers, and three other niche roles
- Developed strategy and trainings with Business Groups and Account Managers for university recruiters, sourcers, and interviewers, to best utilize their respective contributions in the recruitment cycle
- Engaged with candidates thoughtfully in order to fill ten requisitions and make 76 total university hires for three locations that also fit within the strict parameters of Microsoft’s MACH Program and are able to start on only two specific dates
- Average Interview to Offer ratio of 1.58
- Collaborated with national diversity conferences to engage broader range of talent and build a team that accurately reflects population
- Assessed business needs and interview feedback to set up final round interview events or loops for qualified candidates.
Recruiting Coordinator
Microsoft
06.2015 - 04.2016
- Hosted weekly all day on-campus interview events (ranging from 25-40 candidates)
- Managed event logistics by collaborating with interviewers, recruiters and caterers
- Managed scheduling and maintenance for volume of up to 400 candidates per interview event
- Scheduled Interviews for multiple pipelines in UR including International MBA, USA MBA, Customer Facing Technology, and Software Engineer candidates, while creating and owning schedules for 7 interviewers daily
- First point of interview contact for candidates, and maintained communication throughout candidate life cycle
- Successfully communicated across various teams within University Recruiting including recruiters, schedulers, and managers to ensure proper placement of candidates, and best possible candidate experience
- Trained another recruiting coordinator within her first month at Microsoft
- Assisted my manager in maintaining strong partnerships with career centers
- Created OneNote protocols and toolkits for my team to function more efficiently
- Hosted and created agendas for our bi-weekly Recruiting Coordinator meeting
Programs Intern
The Greater Seattle Bureau Of Fearless Ideas
05.2015 - 06.2015
- Supervise and guide up to 20 first grade children in their creative writing during in house field trips to create children’s books
- Assist in core administrative tasks: filing, copying letters, completing student descriptions
- Conducted small group classroom activities with ELL students based on differential learning needs
- Lead ELL students in writing poetry and persuasive essays to create an end of year BFI book
- Provide support and tutoring for students 1st-8th grade in every subject
- Core leader in classroom and field trip management
- Run the Space Store involving cash management and retail sales
Shift Supervisor
Starbucks
06.2012 - 06.2015
- Supervise up to15 staff members a day, in charge of positioning all baristas to maximize customer satisfaction
- Responsible for the store’s daily cash management including deposit, change orders, balancing tills
- Serve up to and often more than 1000 customers a day at the Nation’s busiest Starbucks store
- In charge of entire monthly inventory management count and to determine accuracy for all items within store
- QASA lead, in charge of all cleanliness and health regulation codes and implementing them within store
- Eligible for and received six raises as well as exceeding standards in all departments
Marketing/Recruiting Intern
Careerflo
01.2014 - 03.2014
- Worked on implementing innovative recruiting techniques through promotion by word of mouth
- Contacted roughly 300 students using social networking through Facebook, Twitter and LinkedIn
- Drafted various social media outreach materials
- Recruited new active members by representing the company at multiple University of Washington career fairs
- Collected resumes and designed online profiles for 15 students
Education
Bachelor - Honors Communication
University of Washington
Seattle, WA06.2015
Skills
- Talent Acquisition
- Technical Industry Knowledge
- Project Management
- Human Resource Experience
- Applicant Tracking Systems
- Operational Excellence
- Customer & client management
- Performance Management
- Networking
- Onboarding/Training
Additional Information
Amazon Mentorship Program
- Long term mentorship of 6 Amazonians outside of my Amazon Advertising
- Help guide promotion conversation to Technical Sourcer I to Technical Sourer II
- Career conversations on a consistent monthly or quarterly basis
Manager Excellence Panel Guest
- Invited as main guest of a panel to discuss manager excellence at Amazon for manager offsite
Member of Culture Committee
- Member of committee to continuously improve culture on Amazon Advertising Recruiting Team
- Hosted spirit week across all of recruiting during pandemic/WFH
Husky Leadership Certificate - Student Leader/Mentee
- Identify, articulate and demonstrate growth and accomplishments to present at end of year
- Build and reflect upon leadership development by shadowing mentor and having career and future conversations on a monthly basis
Timeline
Senior Recruiting Manager
Amazon
09.2019 - 01.2023
Technical Sourcing Recruiting Lead
Amazon
11.2018 - 09.2019
Technical Sourcing Recruiter
Amazon
01.2017 - 10.2018
Technical Sourcing Recruiter
Microsoft
04.2016 - 12.2016
Recruiting Coordinator
Microsoft
06.2015 - 04.2016
Programs Intern
The Greater Seattle Bureau Of Fearless Ideas
05.2015 - 06.2015
Marketing/Recruiting Intern
Careerflo
01.2014 - 03.2014
Shift Supervisor
Starbucks
06.2012 - 06.2015
Bachelor - Honors Communication
University of Washington