Monica Pichardo
Modesto,CA
Summary
Dynamic sales associate with a proven track record at AutoZone, excelling in customer engagement and effective team collaboration. Enhanced sales through strategic promotions and inventory management. Leveraged analytical problem-solving to optimize operations, achieving a 20% increase in customer satisfaction. Skilled in multi-tasking and organizational strategies, driving repeat business and operational efficiency.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
5
5
years of professional experience
Work History
Sales Associate
AutoZone
01.2024 - 09.2025
- Provided exceptional customer service by assisting customers with product selection and inquiries.
- Maintained inventory accuracy through regular stock checks and effective organization of merchandise displays.
- Trained and mentored new sales associates in product knowledge and customer engagement techniques.
- Implemented promotional strategies to increase sales and drive foot traffic to the store.
- Ensured compliance with company policies and procedures, contributing to a safe work environment for staff and customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Order Puller
Home Depot
04.2023 - 01.2024
- Minimized backorders by diligently monitoring inventory levels and escalating low stock issues to the appropriate personnel.
- Loaded and unloaded freight containers and deliveries.
- Optimized workflow through effective collaboration with other departments such as receiving, shipping, and customer service.
- Ensured customer satisfaction through timely fulfillment of orders and meeting or exceeding quality standards.
- Contributed to warehouse space optimization by organizing storage areas for easy access and minimal errors during order pulling.
Order Puller
Genesis Logistics
11.2021 - 04.2023
- Operated pallet jacks and forklifts to efficiently pull orders from warehouse shelves.
- Ensured accurate order fulfillment by verifying item quantities and specifications.
- Collaborated with team members to optimize workflow and improve packing processes.
- Maintained organized work areas to enhance safety and efficiency during order pulling operations.
- Conducted regular inventory checks to ensure stock levels were maintained effectively.
- Checked each order for completeness and accuracy.
Warehouse Worker
Wayfair
10.2020 - 11.2021
- Operated forklifts to efficiently transport materials within warehouse environment.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to package and prepare orders for shipment.
- Conducted routine safety checks on equipment and adhered to safety protocols.
- Assisted in loading and unloading trucks, ensuring timely processing of shipments.
- Organized stock in designated areas to optimize space and accessibility.
- Adapted quickly to changing tasks and responsibilities within fast-paced setting.
- Loaded, unloaded, and moved material to and from storage and production areas.
Delivery Driver
AutoZone
04.2020 - 10.2020
- Delivered automotive parts efficiently to customers, ensuring timely service and satisfaction.
- Operated delivery vehicle safely in compliance with traffic regulations and company policies.
- Managed inventory checks to maintain accurate stock levels for efficient order fulfillment.
- Provided excellent customer service by addressing inquiries and resolving issues during deliveries.
- Maintained cleanliness and organization of delivery vehicle to uphold professional standards.
- Collaborated with team members to optimize delivery routes for increased efficiency.
- Delivered packages to customer doorsteps and business offices.
Education
ESTHETICIAN - SKINCARE & ESTHETICS
ADRIAN'S BEAUTY COLLEGE
Modesto, CA09-2025
High School Diploma -
DEL PUERTO HIGH SCHOOL
Patterson, CA05-2019
Skills
- Customer engagement
- Effective team collaboration
- Organizational time strategies
- Analytical problem-solving
- Listening skills
- Multi-tasking strength
Timeline
Sales Associate
AutoZone
01.2024 - 09.2025
Order Puller
Home Depot
04.2023 - 01.2024
Order Puller
Genesis Logistics
11.2021 - 04.2023
Warehouse Worker
Wayfair
10.2020 - 11.2021
Delivery Driver
AutoZone
04.2020 - 10.2020
ESTHETICIAN - SKINCARE & ESTHETICS
ADRIAN'S BEAUTY COLLEGE
High School Diploma -
DEL PUERTO HIGH SCHOOL