Monica Pimentel
Downey,CA
Summary
Adaptable professional with a strong background in inventory management and customer service. Known for effective problem-solving and time management skills, contributing to streamlined operations and enhanced customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Starbucks Manager
Macys Department Store
Downey, 90241
03.2025 - Current
- Managed daily operations and staff schedules to ensure efficient store performance.
- Trained and mentored team members on customer service and sales techniques.
- Oversaw inventory management to maintain stock levels and product availability.
- Ensuing Starbucks Standard and Coffeehouse Experience was delivered.
- Coordinated promotional events to drive customer engagement and sales initiatives.
- Enforced company policies and procedures to maintain compliance and safety standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted performance reviews for team members.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Stbucks Supervisor
Macys
Downey, California
06.2023 - Current
- Supervised daily operations to optimize team efficiency and productivity.
- Resolved customer complaints promptly, enhancing overall customer satisfaction.
- Trained new staff on procedures and safety protocols.
- Assisted in scheduling shifts to meet operational demands.
- Managed inventory levels and ordered supplies as needed.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Trained new employees on company policies and procedures.
- Delegated tasks to staff, establishing clear priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Complied with company policies, objectives and communication goals.
- Supervised team members to ensure excellent customer service standards.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Collaborated with management on strategic planning initiatives for the store.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
Stabucks Lead Barista
Macys Department Store
Downey, CA
09.2022 - Current
- Prepared and served high-quality coffee and beverages to customers.
- Maintained cleanliness and organization of the coffee station and seating areas.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Assisted customers with menu selections and customized drink orders.
- Operated espresso machines and other equipment safely and efficiently.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Provided guidance to employees on proper safety protocols when handling food items or operating machinery.
- Coached staff on performance expectations to enhance service quality.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Ensured compliance with local health codes by performing periodic inspections of work areas.
- Supported highest standards of conduct and service to support company reputation.
- Maintained calm demeanor during high-volume periods and special events.
Barista
Macys Department Store
Downey, California
10.2019 - Current
- Provided excellent customer service in a fast-paced retail environment.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assisted customers with menu selections and special requests.
- Prepared coffee beverages using espresso machines and brewing equipment.
- Operated cash register and processed customer transactions efficiently.
- Trained new baristas on equipment usage and customer service skills.
- Collaborated with team members to ensure smooth daily operations.
- Maintained cleanliness of the coffee station and dining area.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed health, safety and sanitation guidelines to pass state inspections.
Assistance Manager
Olympics Optics/ Sunglass Chalet
Lakewood, California
01.2005 - 12.2008
- Managed daily operations of retail store specializing in premium eyewear and accessories.
- Oversaw inventory management and replenishment to maintain product availability.
- Trained and mentored staff on customer service best practices and product knowledge.
- Implemented visual merchandising strategies to enhance store presentation and appeal.
- Resolved customer inquiries and complaints to ensure a positive shopping experience.
- Monitored sales performance and adjusted strategies to meet business goals effectively.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
Barista
Nordstrom
Los Angeles, California
09.2002 - 01.2005
- Prepared coffee beverages according to customer specifications.
- Maintained cleanliness and organization of the coffee station.
- Assisted customers with menu selections and product recommendations.
- Managed inventory levels and restocked supplies as needed.
- Trained new staff on beverage preparation techniques and store policies.
- Engaged customers in friendly conversation to enhance their experience.
- Handled cash transactions and processed payments accurately.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Stocked shelves with coffee ingredients to ensure availability for beverage preparation. with ingredients needed to make coffee drinks.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Supported highest standards of conduct and service to support company reputation.
Education
Centennial HS
Compton, CASkills
- Inventory management
- Staff scheduling
- Customer engagement
- Operational compliance
- Punctual
- Faster learner
- Retail operations
- Problem solving
- Conflict resolution
- Quality control
- Public speaking
- Goal oriented
- Adaptability
- Time management
- Professional demeanor
- Interpersonal communication
Languages
Spanish
Professional
Certification
- Coffee Master
- Food Protection Manager
- Food handling
Timeline
Starbucks Manager
Macys Department Store
03.2025 - Current
Stbucks Supervisor
Macys
06.2023 - Current
Stabucks Lead Barista
Macys Department Store
09.2022 - Current
Barista
Macys Department Store
10.2019 - Current
Assistance Manager
Olympics Optics/ Sunglass Chalet
01.2005 - 12.2008
Barista
Nordstrom
09.2002 - 01.2005
Centennial HS