MONICA PINEDA
Miami,Florida
Summary
Results-driven customer service and sales professional with 15 years of experience in call center support, retail management, and in-home sales. Expertise in customer relations, problem resolution, and product education enhances team success. Committed to leveraging strong communication and organizational skills to contribute effectively within FedEx.
Overview
5
5
years of post-secondary education
16
16
years of professional experience
Work History
In-Home Expert / Sales Consultant
AT&T
01.2011 - Current
- Managed customer appointments and sales opportunities independently to maximize sales potential.
- Assessed customer needs and recommended tailored products and telecommunications solutions to enhance satisfaction.
- Explain product features, services, and available options to customers.
- Address customer questions and concerns with professionalism and attention to detail.
- Maintained customer relationships through proactive communication, follow-up, and personalized service to foster loyalty.
- Support company sales objectives and customer experience expectations.
- 5+ Years
Assistant Store Manager
AT&T
- Facilitated daily store operations and enhanced customer service activities.
- Assisted with team coordination, employee support, and sales performance objectives.
- Resolved escalated customer concerns and service issues to improve customer satisfaction.
- Supported product education, sales initiatives, and compliance with company procedures.
- Worked collaboratively with store leadership to maintain an organized and productive environment.
- 3 Years
Call Center Representative / Customer Service
AT&T
- Identified customer concerns and resolved issues effectively, enhancing overall customer experience.
- Fostered customer satisfaction through active listening and tailored problem-solving strategies.
- Managed customer interactions in a fast-paced environment while maintaining service standards.
- Responded to customer inquiries involving accounts, services, and product options.
- Communicated service information and solutions clearly and professionally.
- Assessed customer needs and delivered relevant product and service information to guide informed decisions.
- 7 Years
Education
Bachelor of Science - Business Administration And Management
Miami Dade College
Miami, FL 08.2026 - 10.2026
Associate Degree - General Studies
Miami Dade College
Miami , FL 01.2020 - 06.2024
Skills
- Sales and Customer Needs Assessment
- Customer Service and Customer Relations
- Customer issue resolution
- Problem-Solving and Issue Resolution
- Account management
- Product training
- Team Leadership and Collaboration
- Business Operations Support
- Time Management and Organization
- Communication and Interpersonal Skills
- Adaptability
- Comfortable working independently and collaborating with colleagues
- Diverse professional experience
- Eagerness to learn new systems
- Long-term employment
Timeline
Bachelor of Science - Business Administration And Management
Miami Dade College
08.2026 - 10.2026
Associate Degree - General Studies
Miami Dade College
01.2020 - 06.2024
In-Home Expert / Sales Consultant
AT&T
01.2011 - Current
Call Center Representative / Customer Service
AT&T
Assistant Store Manager
AT&T