MONICA PRATHER
Douglasville,GA
Summary
Results-driven customer service professional with over 10 years of experience in customer relations, technical support, and team management. Skilled in delivering exceptional service and support in fast-paced environments, with a proven ability to resolve complex issues and enhance customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Licensed Residential Real Estate Agent
Self Employed
12.2018 - Current
- Build and maintain strong relationships with clients, providing personalized service to understand their unique needs and preferences in the real estate market.
- Leverage strong negotiation tactics to secure favorable terms for clients, ensuring a smooth transaction process from listing to closing.
Zillow Advisor
Zillow Group
01.2022 - 12.2022
- Delivered exceptional customer service through phone and email, efficiently resolving inquiries related to appointment scheduling, billing, and media delivery for clients, including Zillow Premier Agents, ensuring high levels of customer satisfaction.
- Assisted clients, including Zillow Premier Agents, by providing tailored solutions and troubleshooting technical issues, fostering strong relationships and enhancing overall customer experience.
Bakery Clerk Lead
Publix Super Market
10.2015 - 08.2020
- Engaged with customers, answering questions about bakery products, and providing recmmendations
- Developed and implemented customer service strategies to enhance the shopping experience, addressing feedback and promoting new products to drive sales and customer loyalty.
Dispatch/Workflow Coordinator
Comcast Cable
11.2005 - 10.2014
- Led a team of dispatch specialists, providing guidance and support to ensure efficient operations and high-quality service delivery to customers.
- Managed and streamlined dispatch processes to enhance efficiency, ensuring timely service delivery and optimal resource allocation for field technicians.
Education
Associate of Science - Computer Programming
Central Georgia Technical College
12.2025
High School Diploma -
Banneker High School
05.2004
Skills
- Client Relations
- Technical Service
- Exceptional Communication
- Collaboration Skills
- Decision-Making
- Problem Solving
- Staff Training and Development
- Multitasking
Certification
- Real Estate License, 12/18
Timeline
Zillow Advisor
Zillow Group
01.2022 - 12.2022
Licensed Residential Real Estate Agent
Self Employed
12.2018 - Current
Bakery Clerk Lead
Publix Super Market
10.2015 - 08.2020
Dispatch/Workflow Coordinator
Comcast Cable
11.2005 - 10.2014
High School Diploma -
Banneker High School
- Real Estate License, 12/18
Associate of Science - Computer Programming
Central Georgia Technical College
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