Monica Ramirez
Brooklyn,NY
Summary
Driven Supervisor of Caretakers at NYCHA, I leveraged staff management and training skills to enhance team productivity and customer satisfaction. By redefining workflows and fostering employee motivation, I significantly improved operational efficiency and problem-solving capabilities, demonstrating a strong commitment to results and leadership excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Supervisor of Caretakers
NYCHA
05.2002 - 06.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Certification
Bartending license
Languages
English and spanish
Native or Bilingual
Timeline
Supervisor of Caretakers
NYCHA
05.2002 - 06.2023