MONICA R. ANDERSON
WESTMINSTER,CA
Summary
Dynamic and results-oriented mortgage and closing specialist with extensive experience in REO, refinance, and sales/purchases within the loan documentation process. Recognized for exceptional customer service skills and a professional demeanor that fosters positive interactions with diverse teams and clients. Committed to exceeding expectations through collaboration and effective communication, ensuring a seamless experience for all parties involved. Passionate about helping customers achieve their goals while building lasting relationships that drive success.
Overview
17
17
years of professional experience
Work History
Closing Specialist (Remote)
Essent Title
Westminster, CA
08.2024 - Current
- Developed and built relationships with lenders and clients as well as escrow companies
- Managing Daily reports
- Handling Escalation Email Box
- Coordinates all phases of the real estate closing process, acting as the primary contact for lenders, agents, and borrowers.
- Disbursing Files in timely manner
- Light Accounting /reconciliation
- Managed escrow accounts, ensuring timely disbursement of funds during transactions.
- Led training sessions for new employees on closing procedures and software systems.
- Resolved complex issues related to title discrepancies and closing delays effectively.
- Reviewed funding packages by calculating fees and arranging for disbursement of loan funds.
- Managed multiple concurrent transactions while maintaining attention to detail, ensuring all timelines were met without sacrificing accuracy or customer satisfaction levels.
Customer Service Representative (Remote)
Service Mac LLC
04.2024 - 08.2024
- Handled inbound and outbound calls from borrowers, unauthorized third parties, insurance companies
- Process payments
- Provide explanation of shortages and overages of payments
- Trouble shooting with the call with their website portal
Escrow Assistant and Funding Specialist (Remote)
Unisource Lending Solutions Onsite
07.2023 - 12.2023
- Scheduled and coordinated signings with notaries
- Managed the review of signed closing packages
- Produced progress on ALTA statements, ensured file balance and review title work for clear title
- Packaged loan documents and facilitated their timely dispatch to notary and/or back to lender
- Ensured file balance and readiness for disbursement according to accounting processes
- Supported the funding department in processing checks and mailing
Claims Assistant Representative
National General Insurance
02.2023 - 07.2023
- Managed vendors through claims automated system to ensure they are following IRS regulations
- Processed all HMO member reimbursements
- Created and provided weekly/monthly reports and PowerPoint presentations
- Coordinated daily operations such as updating litigation calendars and client data files
- Managed complex claims such as high dollar exposure, politically sensitive and high-visibility litigation
- Processed various compensation benefits applications for veterans in compliance with organizational laws, federal laws, and regulations
Closing Specialist (Remote)
Boston National Title Agency
04.2019 - 11.2022
- Developed and built relationships with lenders and clients as well as escrow companies
- Scheduled signings with notaries and reviewed signed closing packages
- Ensured accuracy of lender guidelines and reviewed title work to ensure title was clear
Escrow Specialist
Citadel Servicing Corporation
02.2018 - 04.2019
- Managed average 300 loans per month in taxes and insurance departments
- Produced daily reports for taxes and insurance departments
- Handled incoming mail and emails and phone calls
- Produced Annual Escrow Analysis report
Customer Service Representative
Apple One Temporary Agency
06.2016 - 02.2018
- Processed billing
- Escrow payoff demands
- Homeowners, Wind and Earthquake Insurance invoice
- Updated system with policy information
Closing Coordinator
Hightide Settlement Services LLC
03.2015 - 06.2016
- Managed portfolio of 250 loans, from boarding to finalizing of the deal
- Collaborated to produced prefigures on ALTA statements
- Completed tasks to stay current and ensure all requirements and procedures were being followed
- Ensure successful funding by working with seller and buyer agents to obtain proper documents
Closing Coordinator
Old Republic Default Management Services
03.2012 - 03.2015
- Managed average 150 closings per month to ensure smooth transaction working with agents, closing companies and clients
- Reviewed, approved and uploaded final HUDs and wires
- Processed negative proceeds
- Assigned contracts to closing companies
- Prepared deed packages
Closing Coordinator
Lenders Processing Services
08.2009 - 03.2012
- Coordinated efforts to facilitate an average of 90 files, enhancing operational efficiency with Bank of America and Fannie Mae.
- Developed HUDs through collaborative efforts with clients.
- Conducted thorough reviews of HUDs and managed deed processing to maintain accurate property records.
- Oversaw logistics for notary coordination, enhancing appointment scheduling and client accessibility.
- Communicated effectively with clients, agents, and lenders to facilitate smooth closings.
- Managed post-closing processes, including document distribution and file maintenance.
- Streamlined workflows by implementing best practices in document handling and processing.
- Trained junior staff on closing procedures and company policies to enhance team performance.
- Developed relationships with external stakeholders to improve service delivery and client satisfaction.
- Improved customer satisfaction by providing timely updates on the status of closings and addressing any concerns or questions promptly.
- Streamlined the closing process for clients by coordinating with multiple parties, including lenders, attorneys, and real estate agents.
Education
High School Diploma -
Costa Mesa High School
Costa Mesa, CACertificate of Technical Studies -
Lincoln Educational ROP
Garden Grove, CASkills
- REO Closing Coordinator
- Refinance Closing Specialist
- Purchase Escrow Specialist and Escrow Assistant
- Excellent customer service and organizational skills
- Proficient with Microsoft Office
- Hotel Front Desk, Reservations (1998-2000)
- Deadline oriented
- Document review
- Compliance awareness
- Title examination
- Loan processing
Timeline
Closing Specialist (Remote)
Essent Title
08.2024 - Current
Customer Service Representative (Remote)
Service Mac LLC
04.2024 - 08.2024
Escrow Assistant and Funding Specialist (Remote)
Unisource Lending Solutions Onsite
07.2023 - 12.2023
Claims Assistant Representative
National General Insurance
02.2023 - 07.2023
Closing Specialist (Remote)
Boston National Title Agency
04.2019 - 11.2022
Escrow Specialist
Citadel Servicing Corporation
02.2018 - 04.2019
Customer Service Representative
Apple One Temporary Agency
06.2016 - 02.2018
Closing Coordinator
Hightide Settlement Services LLC
03.2015 - 06.2016
Closing Coordinator
Old Republic Default Management Services
03.2012 - 03.2015
Closing Coordinator
Lenders Processing Services
08.2009 - 03.2012
High School Diploma -
Costa Mesa High School
Certificate of Technical Studies -
Lincoln Educational ROP