MONICA REDDICK
Washington,NC
Summary
Motivated Assistant Manager with 2 of experience of Food Service juggling multiple priorities to keep company running smoothly, Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent Also offers more than 2 years of retail management and sales experience. Committed to boosting team morale and driving sales. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training,monitoring, and morale-building techniques to maximize employee engagement and performance. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
25
25
years of professional experience
Work History
Receptionist
Econo Lodge Hotel
1220 W 15th St, Washington, NC 27889
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Received and routed business correspondence to correct departments and staff members.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Signed for packages, recorded deliveries and distributed to personnel.
- Prepared daily shift close reports and balanced register to accurately reflect transactions.
Receptionist
Magnuson Hotels
1031 Carolina Avenue Washington, NC 27889
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Answered and quickly redirected large volume of calls on central system.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Kept records in CRM to maintain customer data.
Assistant Manager/Cashier
Burger King
1429 Carolina Avenue Washington, NC 27889
07.2018 - 10.2022
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising shifts to drive productivity and efficiency.
- Collaborated with assistant managers to open and close Burger King office, handle large transactions and manage inventory.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Secured revenue, accurately monitoring transactions and deposits to the bank; and to eliminate discrepancies.
- Completed inventory, and waste losses throughout the shift.
- Provided exceptional customer service to customers, increasing customer loyalty 100%.
- Implemented training processessfor newly hired employees and supervised crew, shift leads and production personnel.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Deli Associate
Food Lion
851 Washington Square Mall Washington, NC 27889
11.2018 - 06.2019
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Learned other teammates' work tasks to train as backup.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Cashier/ Team Leader
Burger King
135 South Ron McNair Blvd. Lake City, SC
12.2007 - 09.2008
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Tax Preparer
M&M Tax
1627 -B South Irby Street Florence, SC
01.2008 - 04.2008
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Provided information about available products and services to clients, resulting in increased business opportunities.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Cashier/3rd Shift Team Leader
Walmart
2709 Church St. Ste A, Conway, SC 29526
08.2002 - 12.2002
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Kept accurate and detailed records of personnel progress and productivity.
- Implemented policies and standard operating procedures for continuous improvement.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw loading and unloading of packages in warehouse.
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Assist customers throughout the store and ring up items.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Discovered and fixed root causes of issues negatively impacting production performance.
Cashier/Assistant Manager
Meijer
6200 S Pennsylvania Ave Lansing, Michigan
06.1999 - 06.2002
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Monitored areas for security issues and safety hazards.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Analyzed data and profit and loss statements to compose store budget.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Eased team transitions and new employee orientation through effective training and development.
Front Office Manager/Assistant Manager/Cashier
Food Lion
305 US-701 Hwy, Loris, SC 29569
08.1997 - 06.1999
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Recorded expenses and maintained accounting records.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Authored clear and professional business documents.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Maintain knowledge of office procedures including cash reports, register check ups, deposits, Western Union, money orders and Coin Star.
Education
Associate of Arts - Information Technology
Coastal Carolina University
Conway, SCAssociate of Science - Computer And Information Sciences
Michigan State University
East Lansing, MIHigh School Diploma -
Green Sea Floyds High School
Green Sea, SCSkills
- Positive Attitude and Energetic
- Accounting Techniques
- Data Research and Analysis
- Security Awareness
- Customer Service
- Organization and Efficiency
- Administrative and Clerical Support
- Multi-Line Telephone Skills
- Appointment Booking
- Greet Guests
- Visitor and Customer Relations
- Call Answering and Routing
- Time Management
- Telephone Skills
- Organization Skills
Additional Information
Sales Force
Microsoft Excel, Word, Power Point
Data Analysis and Reporting
Goggle Sheets
Microsoft Office- Strategic Planning, Microsoft Publisher
Employee Coaching
Time Management
Verbal Communication
35-40 wpm
Java Program
Web 110 Internet/ Web Fundamental
Interest and Activities
Manager of the year- 2 consecutive years at Meijer and Perfect Attendance
Church: Usher Board Ministry Secretary (2001-2003, 2009-2010, 2010-2020)
Sunday School Teacher and Secretary (1992-2008)
Office Assistant & Secretary (2007-2012)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Deli Associate
Food Lion
11.2018 - 06.2019
Assistant Manager/Cashier
Burger King
07.2018 - 10.2022
Tax Preparer
M&M Tax
01.2008 - 04.2008
Cashier/ Team Leader
Burger King
12.2007 - 09.2008
Cashier/3rd Shift Team Leader
Walmart
08.2002 - 12.2002
Cashier/Assistant Manager
Meijer
06.1999 - 06.2002
Front Office Manager/Assistant Manager/Cashier
Food Lion
08.1997 - 06.1999
Receptionist
Econo Lodge Hotel
Receptionist
Magnuson Hotels
Associate of Arts - Information Technology
Coastal Carolina University
Associate of Science - Computer And Information Sciences
Michigan State University
High School Diploma -
Green Sea Floyds High School