Monica Reese
West Richland,Washington
Summary
Program Manager with 15+ years of experience leading cross-functional initiatives, process improvements, technology adoption, and operational programs in educational and service-focused environments. Proven track record partnering with stakeholders to improve efficiency, drive organizational change, manage risk, and enhance customer experiences. Experienced in program development, systems implementation, training, data analysis, and continuous improvement.
Overview
25
25
years of professional experience
Work History
Program Manager
St. Thomas School
Medina, WA
01.2019 - Current
- Lead cross-functional initiatives supporting organizational goals, compliance requirements, and program execution.
- Develop project plans, monitor progress, manage risk, and align stakeholders to deliver successful outcomes.
- Partner with school leadership, faculty, and external stakeholders to streamline processes and improve operational efficiency.
- Leverage data analysis and continuous improvement practices to enhance safety initiatives, operational effectiveness, and stakeholder experiences.
- Coordinate resources and priorities across departments while ensuring projects remain on schedule and aligned with strategic objectives.
ICT Support Analyst
St. Thomas School
Medina, WA
01.2016 - 01.2019
- Implemented and optimized technology solutions that improved educational delivery and user experience.
- Led technology training initiatives, increasing adoption among faculty and staff.
- Developed support resources, documentation, and system guidance to improve self-service and operational efficiency.
- Evaluated emerging technologies and recommended process and system improvements.
- Partnered with leadership, faculty, and IT teams on school-wide technology initiatives.
Webmaster
St. Thomas School
Medina, WA
11.2012 - 2019
- Managed website operations and digital communications for the school.
- Oversaw content publishing, announcements, events, and multimedia assets while maintaining brand consistency and accessibility standards.
- Collaborated with stakeholders and technical teams to improve usability and enhance the online experience for families, students, and staff.
- Implemented website improvements supporting engagement and operational efficiency.
Admissions Assistant
St. Thomas School
Medina, WA
10.2010 - 10.2011
- Served as a primary point of contact for prospective families throughout the admissions and enrollment process.
- Coordinated campus visits, interviews, and recruitment events.
- Managed applicant records and admissions materials, ensuring efficient review and processing.
- Collaborated across departments to deliver a positive admissions experience.
Administrative Assistant and Receptionist
St. Thomas School
Medina, WA
07.2007 - 10.2009
- Supported daily front-office operations and communications for students, families, staff, and visitors.
- Maintained records and coordinated information flow between departments.
- Assisted with admissions activities, enrollment processes, and event coordination.
Events Assistant
Seattle Study Club
Seattle, WA
05.2006 - 05.2007
- Supported planning and delivery of professional education programs and events.
- Coordinated logistics, attendee communications, registration processes, and stakeholder engagement.
- Managed on-site and virtual operations, including speaker coordination and technical support.
Manager
Nest Feathers
Richland, WA
10.2001 - 05.2006
- Directed daily retail operations, overseeing team performance, customer experience, and business operations.
- Recruited, trained, and mentored employees to improve performance and service delivery.
- Implemented operational improvements that increased efficiency and strengthened team communication.
- Managed merchandising, payroll, procurement support, and accounting functions.
- Collaborated on marketing and promotional initiatives to increase customer engagement and brand visibility.
Education
Bachelor of Arts - Comparative Literature
Brigham Yong University
Provo, UT08-1999
Skills
- Program & Project Management
- Process Improvement
- Change Management
- Cross-Functional Leadership
- Strategic Planning
- Stakeholder Engagement
- Data Analysis & Reporting
- Training & User Adoption
- Microsoft Power Platform
- Technology Implementation
- Risk Management
- Customer Experience
Timeline
Program Manager
St. Thomas School
01.2019 - Current
ICT Support Analyst
St. Thomas School
01.2016 - 01.2019
Webmaster
St. Thomas School
11.2012 - 2019
Admissions Assistant
St. Thomas School
10.2010 - 10.2011
Administrative Assistant and Receptionist
St. Thomas School
07.2007 - 10.2009
Events Assistant
Seattle Study Club
05.2006 - 05.2007
Manager
Nest Feathers
10.2001 - 05.2006
Bachelor of Arts - Comparative Literature
Brigham Yong University