Monica Reisenauer
Summary
Highly motivated and professional restaurant manager with over 10 years of experience working various positions in guest service industries. Proficient in managing scheduled, organizing management and staff, handling confidential information, and leading a cohesive team through education and coaching on all staff levels. Possesses exceptional communication and customer forward skills with a proven ability to be able to lead while maintaining high staff morale and excellent guest satisfaction.
Overview
5
5
years of professional experience
Work History
General Manager
Sharps Roasthouse
SeaTac, WA
11.2023 - Current
- Oversee all dayparts of restaurant operations to ensure team coordination and 5-Star guest experiences
- Lead and monitor department managers and hourly employees through short and long term coaching and development
- Manage, analyze, and regularly report on profit and loss statements and operational metrics
- Maintain high levels of compliance with company standards, health regulations, and safety regulations
- Coordinate hiring, onboarding, and meetings at both management and staff levels
Assistant General Manager
Sharps Roasthouse
SeaTac, WA
03.2023 - 11.2024
- Managed schedules and calendars of all management and front of house employees, utilizing sales trends and previous year data for forcasting
- Coordinated with department managers to formulate department-specific and all staff meeting agendas
- Handled confidential information and HR related issues after collaboration with management team
- Provided support to all positions during business hours
- Responded to customer relations in the moment and in response to guest contact via email or review responses
Bar Manager
Sharps Roasthouse
SeaTac, WA
03.2022 - 03.2023
- Managed monthly inventory of spirits, beer, glassware, and various restaurant supplies
- Provided continued training and education for staff on procedures and products through daily coaching and regular staff meetings
- Regularly recognized, promoted, and trained staff into the bar program
- Consistently met budgets for departmental responsibilities and exceeded sales projections relating to beverages
Bartender & Cocktailer
Sharps Roasthouse
SeaTac, WA
02.2021 - 03.2022
- Provided consistent, excellent guest experiences through personalized interactions and upholding company procedures and standards
- Crafted custom and menu crafted cocktails to both guest and company specifications
- Maintained a clean and professional workspace and appearance
Education
High School Diploma -
Richland High School
Mechanical Engineering
Washington State University
Pullman, WASkills
- Leadership and team building
- HR reporting and resolution management
- Operations management
- Budget planning and execution
- Forecasting and labor management
- Team motivation and cooperation
Timeline
General Manager
Sharps Roasthouse
11.2023 - Current
Assistant General Manager
Sharps Roasthouse
03.2023 - 11.2024
Bar Manager
Sharps Roasthouse
03.2022 - 03.2023
Bartender & Cocktailer
Sharps Roasthouse
02.2021 - 03.2022
High School Diploma -
Richland High School
Mechanical Engineering
Washington State University