Monica Resendiz
Austin,Texas
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
Work History
Schedule Coordinator- RDA Floater
Super Kids Austin
01.2022 - Current
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
Dental Assistant
Dentalsaurus
09.2017 - Current
- Collaborated with clinical coordinator on schedule and follow-up of patient care and treatment
- Followed infection-control standards and sanitization protocols to safeguard patients and staff
- Took impressions and X-rays in support of patient evaluation and diagnostic care
- Charted patient data and treatment in electronic health records system
- Documented dental and medical history prior to appointment
- Completed fluoride treatments and dental sealants as directed by dentist
- Maintained office and faculty supplies to keep optimum stock on hand
Receptionist
Massage Envy
12.2015 - 08.2017
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees
- Answered questions about organization and provided callers with address, directions and other information
- Displayed pleasant and professional voice and demeanor, positively representing organization
Education
High School Diploma -
Austin, Tx06.2012
Skills
- Data Gathering
- Incoming Call Reception
- Greeting and Seating Clients
- Telephone Etiquette
- Verbal and Written Communication
- Data Entry
- Data Recording
- Dental radiography
- Equipment sterilization
- Appointment scheduling
- Professionalism and etiquette
- Instrument sterilization techniques
- Cross-training capabilities
- Treatment room breakdown
- Oral hygiene education
References
- Alexis Flores, Receptionist, (512) 567-1217, Alexisj5593@gmail.com
- Brandie Ochoa, Call Center Representative, (512) 910-1945, Brandiebecerra@gmail.com
- Samantha Fernandez, Call Center Representative, (737) 615-8829, samanthafernandez0313@gmail.com
- Candie Gutierrez, Receptionist, (737) 400-1901, Candiegutierrez@gmail.com
- Jennifer Jaimes, Dental Assistant, (512) 971-9951, Jenniferjaimes85@yahoo.com
Certification
- Nitrous Oxide Monitoring Certification - State Dental Board.
- Registered Dental Assistant (RDA) - State Dental Board.
- Coronal Polishing Certificate - Texas Department of Health or Texas Dental Association.
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- Sealant Application Certificate - Texas Department of Health or Texas Dental Association.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Schedule Coordinator- RDA Floater
Super Kids Austin
01.2022 - Current
Dental Assistant
Dentalsaurus
09.2017 - Current
Receptionist
Massage Envy
12.2015 - 08.2017
High School Diploma -
Similar Profiles
Kathryn DayKathryn Day
Childcare Provider at Super Kids Child Care CenterChildcare Provider at Super Kids Child Care Center
Maria Mazzucco, DMDMaria Mazzucco, DMD
Pediatric Dentist at Super Smiles Kids Dental and OrthodonticsPediatric Dentist at Super Smiles Kids Dental and Orthodontics
OLIVER COXOLIVER COX
Sports Coach at Super Kids Sports Pty LtdSports Coach at Super Kids Sports Pty Ltd
Claire LewisClaire Lewis
Senior Client Implementation & Onboarding Consultant– Enterprise Accounts at PopmenuSenior Client Implementation & Onboarding Consultant– Enterprise Accounts at Popmenu
LISA HERNANDEZLISA HERNANDEZ
Warehouse Associate at AmazonWarehouse Associate at Amazon