Monica Reyes
Austin,TX
Summary
Compassionate mental health social worker with background in providing support and guidance to individuals facing mental health challenges and addiction. Skilled in developing personalized care plans, crisis intervention, and facilitating group therapy sessions. Demonstrated ability to improve patient well-being through effective communication, empathy, and advocacy. Successfully reduced instances of relapse among clients by implementing innovative engagement strategies and continuous support mechanisms.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Systems of Care Navigator
Travis County Health & Human Services
Austin, TX
09.2023 - Current
- Performed data analysis to aid strategic planning.
- Collaborated with community partners to deliver comprehensive and effective Systems of Care training.
- Headed multiple community-based initiatives focused on raising mental health awareness.
- Orchestrated teamwork among various disciplines to improve outcomes in youth mental health services.
- Trained in Child and Adolescent Needs Strengths tool
Mental Health Peer Specialist
Austin Mental Health Community
Austin, Texas
02.2022 - Current
- Provided individualized support to individuals with mental illness, including crisis intervention and de-escalation techniques.
- Acted as an advocate for clients by attending meetings with psychiatrists, case managers, and other healthcare professionals.
- Provided emotional support to help clients cope with difficult emotions such as depression or anxiety.
- Attended continuing education trainings related to peer specialist best practices.
- Maintained accurate records of client progress using electronic medical record systems.
- Interviewed clients to obtain information about employment history, educational background, and career goals, identifying barriers to employment.
- Created referrals for additional services when needed such as psychiatric evaluation or substance abuse counseling.
- Collaborated with community partners to coordinate services for clients in need of housing or employment assistance.
- Conducted outreach activities to connect with potential clients in the local area.
- Attended mandatory training sessions and completed online education courses.
- Established trusting relationships with clients through active listening and empathetic responses.
- Assisted clients in navigating the mental health system and identifying available resources.
- Participated in bi-monthly team meetings to discuss caseloads and program updates.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Updated and maintained databases with current information.
Parent Liaison
Travis County Health & Human Services
Austin, TX
10.2004 - 09.2023
- Applied Texas Resilience and Recovery framework to perform precise needs evaluations.
- Provided education and resources to youth and families about mental health conditions.
- Partnered with families and Wraparound team to create customized Plans of Care.
- Worked with community resources to help families access services.
- Advocated for patient rights and provided guidance on navigating mental health systems.
- Conducted one-on-one sessions with caregivers to provide emotional support and crisis intervention.
- Provided input on policy decisions related to program implementation, budgeting and resource allocation.
Education
Bachelor of Science - Family Studies
The University of New Mexico
Albuquerque, NM05.2004
Skills
- Leadership skills
- Problem-solving skills
- Recovery planning
- Planning skills
- Arranging transportation
- Wellness recovery action plan
- Effective collaboration and interaction
- Resource navigation
- Peer support ethics
- Self-care management
- Mental health advocacy
- Relationship building skills
- Rapport building
- Communication
- Empathy development
- Social activity planning
- Multicultural sensitivity
Certification
- Master Level Certified Family Partner 2013
- Mental Health Peer Specialist 2023
Timeline
Systems of Care Navigator
Travis County Health & Human Services
09.2023 - Current
Mental Health Peer Specialist
Austin Mental Health Community
02.2022 - Current
Parent Liaison
Travis County Health & Human Services
10.2004 - 09.2023
- Master Level Certified Family Partner 2013
- Mental Health Peer Specialist 2023
Bachelor of Science - Family Studies
The University of New Mexico
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