Monica Reynolds
San Clemente,CA
Summary
Successful in fine dining experience with a wide array of years in restaurant dining. Highly skilled with customer service in providing excellent dining experiences, pairing wine, and food suggestions. Energetic, sociable, and professional in hospitality while possessing specialized skills in customer service, accuracy, and time management.
Overview
2025
2025
years of professional experience
Work History
Server
Sylvester's Italian Chophouse
San Clemente, CA
06.2024 - Current
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees on restaurant procedures and plating techniques.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Monitored dining room for cleanliness and proper set-up at all times.
- Informed customers of daily specials and signature menu items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Knowledge in variety of wines, cocktails, and other beverages.
Host/Server
Scala's
San Francisco , CA
02.2017 - 05.2019
- Greeted the guest upon arrival.
- Worked in high-volume environments.
- Managed the dining room layout and created floor plans.
- Specialty in fine dining service, accompanied by wine and food pairings.
- Supported food service staff by running food and drinks.
- Displayed a high level of knowledge about menu ingredients and changes regarding a variety of allergies or dietary restrictions.
- Experience with private events, cocktail service, and private dining.
Restaurant Hostess
Alessandro Bianchin Hospitality Consulting
Laguna Beach, CA
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Took reservations from patrons by phone or online.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted customers and escorted them to their tables.
- Monitored dining area to assess server capacity and estimate wait times.
- Managed reservations, waitlists, and special requests for large parties.
Education
Bachelor of Arts - Sociology
California State University, Long Beach
Long Beach, CA12-2021
Skills
- Multitasking and organization
- Point of sale (POS) system operations
- Toast, OpenTable
- Server training
- High volume dining
- Guest engagement
- Menu presentation
- Allergy awareness
- Special dietary requirements
- Wine service and pairings
- Attentive and skilled time management
Languages
Italian
Native/ Bilingual
References
- Daniel Thompson (704)-575-6619
- Kristle Bierd (714)-457-1027
- Danielle Sena (714)-204-9094
- Mackenzie Welch (949)-444-7321
Timeline
Server
Sylvester's Italian Chophouse
06.2024 - Current
Host/Server
Scala's
02.2017 - 05.2019
Restaurant Hostess
Alessandro Bianchin Hospitality Consulting
Bachelor of Arts - Sociology
California State University, Long Beach
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