Elyssa Ulloa
Miami,Florida
Summary
A hardworking and passionate job seeker with strong organizational skills looking for an entry-level cyber security position. Ready to help the team achieve company goals and bring the willingness and skillset to do so. An organized and dependable candidate who is successful at managing multiple priorities both swiftly and efficiently.
Overview
5
5
years of professional experience
Work History
Barry University Technical Support
09.2018 - 09.2022
- Configure, troubleshoot, and maintain IT infrastructure
- Provided ongoing development and maintenance of software applications used by employees
- Managed onboarding and offboarding of employees
- Planned implemented and maintained windows domain-based infrastructure configure, troubleshoot, and maintain IT infrastructure
- Provided ongoing development and maintenance of software applications used by employees
- Managed over 20-40 tickets
Support Intern
Kaseya
06.2022 - 08.2022
- Used helpdesk to resolve customer conflicts with VSA and other products
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Handled 10-20 tickets daily
- Conducted research, gathered information from multiple sources and presented results
- Created plans and communicated deadlines to complete projects on time
- Proved successful working within tight deadlines and fast-paced atmosphere
Salesperson
Foot Locker
08.2017 - 04.2018
- Regularly exceeded monthly sales quota and finished strong runner-up in 2018 for highest revenue
- Assisted in finding locations for marketing displays and setting them up
- Assisted in maintaining inventory levels and placing orders for products
- Facilitated to create, load history, and activate SKU records.
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Master of Science - Computer Information Sciences
Barry University
Miami, FL12.2022
High School Diploma - undefined
Essex Street Academy
2018
Skills
- Software: MS office, MS Visio, Proficient in all Adobe Workshops, Microsoft 365 Windows, SQL, Excel, Power Point, Helpdesk
- Systems: WinHex, Visual Studios, Unix/Linux, Autopsy, Mac OS
- Programming Languages: Python, CSS, HTML, Javascript, Introductory level PHP, Cryptography
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Support Intern
Kaseya
06.2022 - 08.2022
Barry University Technical Support
09.2018 - 09.2022
Salesperson
Foot Locker
08.2017 - 04.2018
Master of Science - Computer Information Sciences
Barry University
High School Diploma - undefined
Essex Street Academy
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