Monica Rivera
Rockford,IL
Summary
Proactive and personable, excelled in optimizing inventory at Woodward and enhancing packaging systems at Delta Power Company, demonstrating exceptional customer service and a positive attitude. Mastered workplace cleanliness and collaboration, significantly increasing customer satisfaction. Continuously eager to learn and improve, showcasing a unique blend of hard and soft skills for impactful contributions.
Overview
8
8
years of professional experience
Work History
Stock Handler
Woodward
02.2023 - Current
- Optimized storage space utilization with strategic organization of inventory items.
- Contributed to positive workplace culture through open communication and collaboration with colleagues.
- Managed high volume periods effectively, prioritizing tasks appropriately while maintaining a strong focus on accuracy and efficiency.
- Collaborated with team members for efficient order fulfillment, resulting in increased customer satisfaction.
- Provided exceptional customer service when assisting clients with locating products or addressing concerns related to their orders.
Packaging
Delta Power Company
09.2016 - 02.2023
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Enhanced product protection during shipping by developing robust and reliable packaging systems.
- Increased customer satisfaction by maintaining strict adherence to packaging standards and guidelines.
- Collaborated effectively with cross-functional teams to resolve packaging and shipping issues promptly.
- Conducted research to address shipping errors and packaging mistakes.
Education
High School Diploma -
Guilford High School
Rockford Il 05.2011
Skills
- Workplace cleanliness
- Positive attitude
- Willing to learn
- Friendly and personable
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Stock Handler
Woodward
02.2023 - Current
Packaging
Delta Power Company
09.2016 - 02.2023
High School Diploma -
Guilford High School
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