Monica J. Rivera
Bobby C's
Malden,MA
2
Languages
1
Certification
2
years of professional experience
Dedicated professional with experience in customer service roles. Expertise in conflict management, money handling, and maintaining a clean environment. Committed to enhancing customer experiences and supporting team efficiency.
Work History
Restaurant Waitress
6 Months- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Assisted in menu knowledge, effectively communicating specials and recommendations to patrons.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed cash register operations, processing payments efficiently and accurately.
- Adapted quickly to fast-paced environment, prioritizing tasks during peak service hours.
- Maintained cleanliness and organization of dining area, enhancing overall restaurant ambiance.
- Supported team members during busy shifts, fostering a collaborative work atmosphere.
- Answer up to 30 calls each day
Salon Assistant
7 Months- Assisted stylists in providing high-quality customer service during appointments.
- Executed appointment scheduling and client check-in processes efficiently.
- Maintained cleanliness and organization of salon equipment and workstations.
- Supported inventory management by restocking supplies and tracking usage levels.
- Greeted from 25-40 clients each day
Education
High School Diploma
- Honoree of National Technical honors society
- Honor Roll All throughout Highschool
- Merit Scholarship Recipient for the University of Massachusetts Boston
Skills
Customer engagement
Payment processing
Cash management
Dispute resolution
Sanitation practices
Sales techniques
Inventory control
Information recall
Certification
Licensed cosmetologist
OSHA Certified
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Restaurant Waitress
Bobby C's
02.2026 - CurrentRead More
Salon Assistant
V&O
06.2024 - 01.2025Read More
Northeast Metro Tech
High School Diploma
Read More