Katelyn Lasher

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Facilitated smooth communication between front-of-house and back-of-house teams during peak hours to ensure efficient service delivery.
• Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
• Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
• Assisted in training new waitstaff, sharing best practices for excellent service and efficiency.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Processed payments accurately using various payment methods while upholding company policies regarding cash handling procedures.
• Operated POS systems to cash out customer checks and complete order transactions.
• Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.

• Built positive and nurturing environments to support child social and emotional growth.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Safeguarded children by closely monitoring all playtime activities both indoors and outdoors.
• Encouraged healthy eating habits among children by preparing nutritious meals and snacks according to dietary preferences or restrictions.
• Enhanced children''s emotional well-being by providing attentive and nurturing care during summer months.
• Resolved conflicts between children using effective communication techniques that fostered empathy and respect among peers.
• Managed transportation of children to and from various summer camps, extracurricular activities, and appointments as needed.

09/01/2021- Student Government- Homecoming Float (15 hours)

09/30/2021- Student Government- Decorating Halls for homecoming (3 hours)

05/07/2022- John M Clayton Elementary School Color Run- assisted with course (2 hours)

09/01/2022- Student Government- Homecoming Float (12 hours)

09/30/2022- Student Government- Decorating Halls for homecoming (3 hours)

12/07/2022- Leo Club- Lead and Organized Christmas Parade (2.5 hours)

01/27/2023- Leo Club- Fire and Ice Information Booth (4 hours)

03/04/2023- Leo Club- assisted with VEX Robotics Competition (8 hours)

05/23/2023- John M Clayton Elementary School Color Run- assisted along course (2 hours)

09/30/2023- Student Government- Decorating Halls for Homecoming (3 hours)

04/05/2024- Lower Sussex Little League- helped with younger practices (4 hours)

04/12/2024- Lower Sussex Little League- ran Opening Ceremony Games (3 hours)

04/14/2024- EnviroAct Club- Coastal Delaware Running Festival volunteer (4 hours)

04/21/2024- EnviroAct Club/ Student Council- Beach Cleanup in Bethany Beach (3 hours)

01/01/2024- Leo Club- Fire and Ice Festival- managed kids games (4 hours)

Various- Lower Sussex Little League/ Delaware Tribe- Concession Stand (22 hours)