Monica Robles
Atlanta,GA
Summary
Bubbly Bottle Service Waitress/ Bartender/ Cocktail Waitress/ Server well-versed in interacting with customers and taking orders, providing bills and collecting payments and clearing and cleaning tables. Energetic and vivacious individual with 6 years of experience serving food items and alcoholic beverages to nightclub and bar patrons. In-depth knowledge of wine, beer and liquor brands and cocktail recipes. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
VIP Bottle Service Waitress/Bartender
7th and Grove
06.2020 - 03.2024
- Ensured that my tables were fully stocked with glasses, drink mixes, and garnishments before my shift.
- Greeted guests upon arrival to their sections and collected payment for the table minimum. Checked to ensure payment info was correct and pre-authorized payment.
- Efficiently and accurately took and delivered orders for bottles. Whilst also preparing cocktails at the table, including chilled and mixed shots as.
- Consistently provided professional, friendly and engaging service while constantly checking on guests satisfaction.
- Skillfully promoted items on bottle list, while assertively up selling menu items
- Followed all safety and sanitation policies when handling beverages to uphold proper health standards.
- Displayed enthusiasm and knowledge about the establishment and menu products.
- Quickly recorded transactions in Micros system to deliver prompt service
- Developed and maintained positive working relationships with others to reach business goals.
- Provided friendly, attentive, genuine service while establishing a rapport with guests.
- Assisted co-workers whenever possible.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Madame Fortune Speakeasy & Hifi Parlour
07.2023 - 02.2024
- Greeted guests in a timely and professional manner.
- Received beverage orders from wait staff and delivered beverages to guests.
- Served multiple customers at the bar and in the surrounding bar area.
- Maintained full knowledge of beverage lists and promotions.
- Enthusiastically and appealingly described food and drink specials to guests.
- Poured drinks using standard pour according to specifications.
- Managed strict beverage control to minimize waste.
- Ensured liquor was secured at the end of shifts.
- Processed orders on a computerized Point of Sale system.
- Upheld strict cash handling procedures.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
Bartender
Spot 26
04.2018 - 04.2020
- Built relationships with vendors to manage orders and negotiate costs.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Skills
- Organized and efficient server
- Quick problem solver
- Thrives in fast-paced environment
- Committed team player
- CPR certification
- Courteous, professional demeanor
- High energy
- Cash handling expert
- Bar terminology
- Liquor and smoking laws familiarity
- Up-selling capability
- 6yrs cocktailing experience
- Outgoing personality
- Flexible schedule capability
Timeline
Bartender
Madame Fortune Speakeasy & Hifi Parlour
07.2023 - 02.2024
VIP Bottle Service Waitress/Bartender
7th and Grove
06.2020 - 03.2024
Bartender
Spot 26
04.2018 - 04.2020
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