Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Monica Rodriguez

Miami

Summary

As a dedicated college student with an associate of arts degree in criminal justice and pursuing a bachelor of arts in psychology, I maintain a high GPA and have received recognition for my academic accomplishments. Throughout my studies, I have cultivated strong research, critical thinking, and analytical skills, enabling me to excel in my coursework and develop a profound interest in the criminal justice and behavioral psychology disciplines. My exceptional time management and organizational abilities have facilitated my ability to balance a demanding academic schedule with schoolwork, motherhood, and leadership roles within Phi Theta Kappa and TRiO. These experiences have enhanced my teamwork, communication, and problem-solving abilities. I am committed to making a positive contribution to my community by pursuing a career in criminal justice or behavioral psychology. I eagerly anticipate further development of these skills as I progress toward my professional objectives.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

The Company Store
Miami
04.2022 - 05.2024
  • Provided frontline customer support by answering incoming calls and emails.
  • Supported sales team members to drive growth initiatives.
  • Collected customer feedback through surveys to enhance service quality.
  • Documented comprehensive records of customer interactions, transactions, and comments for future reference.

Education

High School Diploma -

Coral Gables Senior High School
Coral Gables, FL
07-2021

Associate of Arts - Criminal Justice

Miami Dade College
Miami, FL
05-2025

Bachelor of Arts - Applied Psychology

Florida International University
Miami, FL
05-2027

Skills

  • Customer service
  • Bilingual communication
  • Data entry
  • Active listening
  • Team collaboration
  • Problem solving
  • Adaptability
  • Multitasking
  • Empathy
  • Emotional intelligence
  • Relationship building
  • Case management
  • Time management
  • Critical thinking
  • Effective communication

Affiliations

  • Enjoy reading books
  • Attend weekly bible studies
  • Sunday church services

Languages

English
Full Professional
Spanish
Professional

References

References available upon request.

Timeline

Customer Service Representative

The Company Store
04.2022 - 05.2024

High School Diploma -

Coral Gables Senior High School

Associate of Arts - Criminal Justice

Miami Dade College

Bachelor of Arts - Applied Psychology

Florida International University