Monica Rodriguez
Houston,TX
Summary
Motivated professional with strong customer service and team leadership skills. Manages operations and trains team members effectively, ensuring a smooth workflow and high standards of service. Committed to maintaining a safe and organized environment while meeting customer needs and achieving team goals.
Overview
2
2
years of professional experience
Work History
Manager
Fiesta Mart
Houston, TX
10.2024 - Current
- Managed daily operations to ensure smooth workflow and improve overall efficiency.
- Trained team members on company policies and customer service standards.
- Supervised inventory management and implemented effective stock control procedures.
- Developed staff schedules to optimize labor allocation during peak hours.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Team Member
Smoothie King
Houston, TX
06.2024 - 08.2024
- Prepared and blended smoothies following standardized recipes to ensure product consistency.
- Assisted in maintaining cleanliness and organization of workstations and equipment.
- Operated point-of-sale system efficiently, accurately processing customer transactions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new team members on operational procedures and customer service standards.
- Monitored inventory levels, restocking supplies as needed to maintain optimal operations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Education
High School Diploma -
Aldine High School
Houston, TX05.2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Fiesta Mart
10.2024 - Current
Team Member
Smoothie King
06.2024 - 08.2024
High School Diploma -
Aldine High School