Monica Rogers
Sacramento,CA
Summary
Focused and known for handling job tasks with poise. Highly trained in all aspects of Customer Service and considered dedicated team player. Looking to take on a new role with a company where attention to detail and all types of personalities will be appreciated.
Overview
19
19
years of professional experience
Work History
HR Admin/Senior Payroll Specialist
Leaders Of Tomorrow After School Program
Sacramento, CA
01.2018 - Current
- Maintain filing system for important documents such as contracts and invoices.
- Update database with new employee information, job changes and terminations.
- Perform data entry tasks into computer database from paper documents.
- Process payroll information according to established guidelines.
- Review timesheets for accuracy and completeness prior to processing payroll.
Childcare Provider
MMC
Sacramento, CA
07.2010 - 10.2017
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Encouraged positive interactions between children by providing supervision at all times.
- Developed positive relationships with families by communicating regularly about their child's development.
Customer Service Representative
Sutter Connect
Sacramento, CA
03.2008 - 06.2010
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided exceptional customer service to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Exams Unit
Departmento of Corrections
Sacramento, CA
04.2006 - 02.2008
- Provided potential employees with information on exams (dates, times, location).
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Ensured honesty and integrity when exam tests are taking place.
- Checked potential employees in and out during exam times.
- Multitude of customer services related (database, filing, etc.)
Skills
- Data entry
- Payroll auditing
- Time management
- Effective communication
- Critical thinking
- Adaptability
- Tenacity
- Postive Attitude
Timeline
HR Admin/Senior Payroll Specialist
Leaders Of Tomorrow After School Program
01.2018 - Current
Childcare Provider
MMC
07.2010 - 10.2017
Customer Service Representative
Sutter Connect
03.2008 - 06.2010
Customer Service Exams Unit
Departmento of Corrections
04.2006 - 02.2008