Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Monica Ruiz

Monica Ruiz

Pueblo,CO

Summary

Excels in multitasking and customer service,

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

9
9
years of professional experience

Work History

Bartender

Rhinos Sports and Spirit
01.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Waitress Trainer

Wagon Master Steakhouse
02.2019 - 01.2022
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.

Bartender

Slackers
01.2018 - 01.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Bartender Shift Manager

Thirsty Horse Saloon
01.2016 - 01.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Set up bar for operation, obtained cash bank, and stocked service bar.

Education

Diploma - Esthetician

Ogle School
TX
06.2021

Diploma -

Los Fresnos High School
Los Fresnos, TX
05.2007

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Cleanliness and hygiene
  • Customer service expertise
  • Handling difficult customers
  • Cash register operation
  • Memory retention

Timeline

Bartender

Rhinos Sports and Spirit
01.2023 - Current

Waitress Trainer

Wagon Master Steakhouse
02.2019 - 01.2022

Bartender

Slackers
01.2018 - 01.2020

Bartender Shift Manager

Thirsty Horse Saloon
01.2016 - 01.2020

Diploma - Esthetician

Ogle School

Diploma -

Los Fresnos High School

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Monica Ruiz