Monica Russell
Griffin,GA
Summary
Results-oriented leader with 15+ years experience driving sales growth and exceeding profit targets. Proven track record of building and leading high-performing teams while optimizing processes and strategies. Skilled in identifying market opportunities, developing, and executing sales and marketing plans, and cultivating strong customer relationships. Exceptional motivator with a servant leadership approach that inspires teams to achieve their full potential. Committed to fostering a customer-centric culture and delivering exceptional results in a fast-paced, competitive environment.
Overview
17
17
years of professional experience
Work History
Operations Manager
First American Title Lending
10.2014 - 10.2023
- Boosted store sales by implementing targeted marketing strategies and fostering strong customer relationships that resulted in 22% increase in sales profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed process for integrity including quality assurance check of documents and processes.
- Review collection reports to determine the status and trends, and assign work based on finding.
- Expanded market share through Business-to-Business relationships and ongoing development of staff
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
General Manager
Georgia Auto Pawn
07.2012 - 10.2014
- Opened new location and highly succeeded in growing profits over 50% of targets monthly.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Built relationships with customers and community to establish long-term business growth.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
General Manager of Operations
TitleMax
08.2006 - 06.2012
- Consistently increased profit in every location I was placed by 15-20% each month.
- Achieved our store growing to a Million Dollar location.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Built relationships with customers and community to establish long-term business growth.
- Certified training store for Back to Basics/Collections for all District and Regional Managers Company wide.
- GILA Certied
Education
Massage Therapy
Georgia Career Institute
Conyers, GA2006
Griffin High School
Griffin, GA1995
Skills
- Training and Development
- Collections
- New Hire Onboarding
- Customer Service
- Issue and Complaint Resolution
- Team Management
- Complaint Investigation
- Sales
- Staff Training and Development
- Operations Management
Timeline
Operations Manager
First American Title Lending
10.2014 - 10.2023
General Manager
Georgia Auto Pawn
07.2012 - 10.2014
General Manager of Operations
TitleMax
08.2006 - 06.2012
Massage Therapy
Georgia Career Institute
Griffin High School
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