Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica Sanchez-Correa

Fairfield

Summary

Professional sales leader with strong track record in driving sales performance and exceeding targets. Adept at developing high-impact sales strategies and fostering collaborative team environment. Reliable, results-driven, and adaptable to evolving market demands, with focus on customer satisfaction and innovative sales techniques.

Professional collections specialist with strong focus on team collaboration and achieving results. Skilled in accounts receivable management, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.

Experienced with account management, negotiation, and conflict resolution in collections. Utilizes targeted communication strategies to enhance debtor engagement and recovery. Track record of reducing delinquency rates and improving overall collections efficiency.

Overview

9
9
years of professional experience

Work History

Sales

Auto Express of Hamilton
12.2022 - Current
  • Supported sales teams by providing technical consultations during pre-sales engagements.
  • Enhanced department sales performance by implementing effective sales strategies and building a strong team of sales associates.
  • Help Customer finding the perfect car based on their budget
  • Help taking payments for current customers


Customer Service Representative

Axcess Financial
01.2018 - 10.2021
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in processing orders and managing customer accounts efficiently.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Collaborated with team members to improve service quality and response times.
  • Handled escalated issues with professionalism, contributing to positive outcomes.

Collections Specialist

Axcess Financial
10.2016 - 06.2017
  • Assisted in managing account receivables to ensure timely collections.
  • Communicated with clients regarding outstanding balances and payment arrangements.
  • Documented collection activities and client interactions in CRM system.
  • Supported team with reconciliation of discrepancies in accounts payable.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.

Education

High School Diploma -

Lakota East High School
6840 Lakota Ln, Liberty Township, OH 45044
05-2008

Skills

  • Fluent in English and Spanish
  • Salesman License

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Sales

Auto Express of Hamilton
12.2022 - Current

Customer Service Representative

Axcess Financial
01.2018 - 10.2021

Collections Specialist

Axcess Financial
10.2016 - 06.2017

High School Diploma -

Lakota East High School

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