Summary
Overview
Work History
Education
Skills
Driver License
Languages
Timeline
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Monica Santoyo

Monica Santoyo

Broken Arrow

Summary

Adept at navigating high-stress scenarios, I significantly enhanced customer loyalty at Coca Cola Enterprises through empathetic conflict resolution and superior service. My tenure in assembly roles at Prime Industrial Solutions and Whirlpool showcases my critical thinking and multitasking prowess, leading to a marked increase in productivity and efficiency.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

Coca Cola Enterprises
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Assembly Worker

Prime Industrial Solutions
10.2024 - Current
  • Followed detailed assembly instructions, processes, and procedures.
  • Completed assigned tasks quickly to decrease production time.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Exhibited strong multitasking abilities, successfully managing multiple assembly tasks simultaneously while maintaining focus on quality and productivity.
  • Increased overall productivity with attention to detail, ensuring precise alignment of components during assembly process.
  • Solved complex assembly challenges through effective problem-solving skills, minimizing downtime due to errors or setbacks.

Production Line Worker

Segrest Farms
12.2021 - 06.2024
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Collaborated with other production workers to achieve smooth running of production line.
  • Followed instructions to make products in line with customer specifications.
  • Boxed, labeled, and transported items to support assembly operations.
  • Packaged and labeled products using automated equipment.
  • Maintained a clean and organized workspace, adhering to 5S principles for optimal efficiency and safety.

Assembly Line Worker

Whirlpool
03.2019 - 08.2020
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Boxed, labeled, and transported items to support assembly operations.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.

Education

High School Diploma - High School

Union High School
Tulsa, OK
05.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking

Driver License

I have a driver license incase the company needs anyone to transport merchandise.

Languages

Spanish
Professional Working

Timeline

Assembly Worker

Prime Industrial Solutions
10.2024 - Current

Production Line Worker

Segrest Farms
12.2021 - 06.2024

Assembly Line Worker

Whirlpool
03.2019 - 08.2020

Customer Service Representative

Coca Cola Enterprises

High School Diploma - High School

Union High School

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Monica Santoyo